Overhead Door Enhances Customer Experience with Oracle
By Tanu Sood-Oracle on Dec 11, 2013
Based in Lewisville, Texas, Overhead Door is a 92-year-old, nearly US$1 billion company focused on manufacturing, distributing, installing, and servicing a wide range of openers and doors, from residential and commercial garage doors and revolving, automatic sliding, and pedestrian doors to truck doors and ramps. The company manufactures, installs, and services the doors, and the company’s products are sold through OEMs; dealers; distributors; and retailers such as Lowe’s, Home Depot, and Amazon. Overhead Door is owned by Sanwa Holdings Corporation of Japan and has more than 3,500 employees; 17 manufacturing locations across the United States, Mexico, and the United Kingdom; and about 100 company-owned sales and service centers across North America.
When the company acquired its largest competitor, Wayne-Dalton in 2009, the company needed to rethink its IT strategy to streamline its IT footprint, optimize business processes and maintain industry leadership. Overhead Door selected an Oracle integrated hardware and software solution to help improve customer intimacy with increased performance and support. An Oracle AppAdvantage story with Oracle Fusion Middleware in use with Oracle Applications, alongside Oracle Engineered Systems, Oracle technology provides the foundation that will allow Overhead Door to scale and grow over time.
Catch the brief video to learn how the company used technology to move their business forward.