Norway Post AS Boosts Customer Insight and Service with Fusion Middleware
By Mala Narasimharajan on Dec 16, 2013
Founded in 1647, the Norway Post AS manages mail distribution throughout Norway. Originally owned by the Norwegian Ministry of Transport, in 2002 they changed its corporate structure due to deregulation. The challenges they faced included streamlining operations and cost reduction including IT expenses for 5 customer service call centers due to shrinking revenues and a drop in mail volume, enable customer service representatives to effectively service incoming calls,gain insight into customer insight and behavior. The last challenge involved ultimately creating or deploying a solution that could be scale as new companies are acquired.
The solution implemented consisted of Oracle SOA Suite and Oracle WebLogic Suite used to integrate Salesforce.com CRM system to on-premise call center applications, back-end systems that were used to manage customer lists, contact information as well as
a mail tracking solution. With Oracle SOA Suite, Norway Post was able to achieve a significant time and effort savings in addition to improved data quality as a result of integrated,back end systems automatically synchronized with other systems.
The customer's quote says it all, " “We chose the Oracle solution for cloud-integration middleware because of its high reliability and flexibility. We had used Oracle extensively for a long time, so it was also a matter of making the most of our investment in our Oracle-based strategic integration platform,” said Trond Guneriussen, Service manager, Internal integration, Norway Post AS.
For more information on Norway Post AS and how they saw tremendous value with Oracle SOA Suite and WebLogic Suite, visit here.