Improve Customer Satisfaction with Self-Service Portals
By Michelle Kimihira on Mar 01, 2013
WebCenter Product Marketing Team Blog
We’ve spent quite a bit of time this week discussing how to deliver effective customer engagement through self-service portals. If you missed our screencast, you can watch it here (or below).
As you know, customer self-service is now the channel of choice for today's customers. They expect a customer self-service portal that provides a convenient way to post service issues, place new orders, or view their order histories. A customer portal lets you stay open for business 24/7 around the world and delivers a high-quality, high-touch experience for customers while reducing the cost of customer care.
Oracle WebCenter Portal provides a single point of access
with self-service portals and application dashboards, allowing you to empower
your customers with unprecedented control over their purchase decisions. With
Oracle WebCenter Portal, you can provide real-time access to such data as order
status, order status tracking and return authorizations, and drive more return
visits and greater customer loyalty.
Oracle WebCenter Portal is part of Oracle WebCenter, the engagement platform powering exceptional experiences for employees, partners and customers, which brings together the most complete portfolio of portal, web experience management, content management, social and collaboration technologies in a single product suite. Be sure to access our Self-Service Portal webcast series. In addition, you may be interested in many of the other pieces that Oracle Fusion Middleware offers as well. You can find all the videos and assets for The New Business Imperative: Social, Mobile, Cloud screencast program here.
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