Wednesday May 07, 2014

Follow-Up to Oracle AppAdvantage Documentary Webcast on Ricoh Americas

Thank you all for joining our Ricoh Americas documentary webcast last week and making it a successful live event. We are greatly encouraged by your response to the format and the content of these customer documentaries. For those of you who missed it or would like to see it again, the webcast is now available on demand. And as our thanks to you for watching the documentary webcast, we are pleased to offer a detailed Ricoh Americas’ implementation whitepaper. The Ricoh documentary webcast is second in our Oracle AppAdvantage IT Leaders series. The first in the series featured Pella Corporation (replay|blog).

We are grateful to Balaji Rangaswamy, Chief Information Officer of Ricoh Americas Corporation for spending some time with our Oracle AppAdvantage IT Leaders host, Rick Beers and providing us his insights into successful deployment of integration services to enable cloud, on-premise and mobile integration. As we learned, Ricoh empowered its customers, dealers and own employees by building an integration infrastructure that spans across all applications – Oracle and non-Oracle, cloud and on-premise, front-end and backend, client facing and internal. The interview provided us valuable insight into the advantages of a services oriented architecture (SOA) and the power of leveraging Oracle Fusion Middleware technologies with Oracle and other applications – Oracle AppAdvantage.

The webcast also featured a detailed walkthrough of Ricoh’s IT architecture walkthrough by Shawn Crowley, Senior Director, Middleware Solution Development who worked with Balaji and his team during the solution design phase. Rick and Shawn’s conversation highlights integration use cases and the Oracle AppAdvantage value proposition across industries.

While we made every attempt to answer the questions we received during the live webcast, for completion sake and as promised, here is a compiled list of the Q&A from the webcast.

Q. Can you please elaborate on the advantages of a services based integration versus a point integration?

A: There are four factors to consider in evaluating the value in adopting a service based integration strategy: Flexibility: the need that individual businesses units have to adopt differentiating processes Change:the frequency in which processes or the applications through which they are flowing change. Reusability: The number of integrations that exist that could provide significant cost leverage in a service based integration approach. Opportunties: The number of business opportunities that are expected that require quick process change.

Q. So, with Oracle Salesforce adaptors, you can now connect EBS and Salesforce faster? Can you please explain this adaptor’s interoperability with other applications?

A: The adapter makes 1/2 of the connection…from Salesforce to SOA Suite. Then from SOA Suite (using Oracle Service Bus or Oracle BPEL orchestration), you then connect using our existing adapters such as to EBS (on-premise) or using industry standard Web services to other SaaS apps.

Yesterday's press release includes a quote from a partner & customer that have used the new Oracle Cloud Adapter for Oracle SOA Suite Achieves Significant Customer Adoption and Industry Recognition

Q. How do you enable mobile integration again? What role does Oracle SOA play?

A: Oracle SOA Suite can expose just about any underlying service or application, to the mobile channel – independent of the mobile interface. Oracle SOA Suite provides REST/JSON support natively, – the increasingly accepted industry standard for mobile channel enablement. Oracle SOA helps decouple the mobile front end from the underlying service/application layer so the two can change independent of each other. For developing the front-end of the mobile application, Oracle Mobile Application Framework can be leveraged to build out – which helps build once, run in multiple mobile OS.

Q. Shawn, what is a typical design strategy for building a service integration layer?

A: Good question. In my experience, there's no silver bullet. Our team can engage with you to discuss a plan that best suits your need.

Q. How long does it take for a typical SOA deployment?

A: That all depends on the level of complexity. For straight forward use cases the time line can be very short, mere days. For more lengthy use cases with multiple applications that require heavy data transformation, the deployment time line can be longer. However, Oracle works very hard at making the software easy to use and deploy.

Q. What is the advantage of using Oracle SOA Suite here? Do you have pre-built integrations with Oracle Applications – cloud and otherwise?

A: The advantage of using the Oracle SOA Suite is two fold. First, it's a full toolbox of capabilities that align to different integration styles and patterns. So, you aren't looking for a new tool every time a new challenge arises: B2B today, Data Integration tomorrow, Cloud and SaaS next week. Secondly, we have specific connectivity options for Oracle Applications that expose Business functions of the applications, not the underpinnings and wiring. This promotes focus on the "what" you are trying to do, not the "how"... this is also true for Cloud platforms.

Q. Did Ricoh do any integration between on-premise applications?

A: Yes, Ricoh integrated multiple back office applications that created the backbone for everything they did. They integrated Oracle E-Business Suite with Oracle Transportation Management as one example. In all of these situations they leveraged the Oracle SOA Suite.

Have a follow-up question? Would like to share your feedback? Do place your comment here and we will be sure to get back to you soon. Stay tuned for details on the next Oracle AppAdvantage IT leaders webcast…


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