Monday Feb 04, 2013

ADF Customer Spotlight: Micros Systems, Inc.

Author: Dana Singleterry, Prinicipal Product Manager, Oracle Development Tools  

"Oracle ADF has allowed us to rapidly develop a rich and compelling  User Interface that is so intuitive to our hotel enterprise employees that very little training was required.” – Boro Petrovic, CTO, Micros Systems Inc.

MICROS Systems, Inc. is the leading provider for enterprise applications for the hospitality and retail industries worldwide. Over 370,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 180 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions for more than 30,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality for more than 150,000 retail stores worldwide and 17,000 fuel and convenience stores. 

Beyond being the only full systems solutions provider for all market segments within the hospitality and specialty retail industries, MICROS is also the industry leader in providing cloud services in their data centers throughout the globe.  They have a global distribution and service network in place for major chains, regional chains, local independents, table service, and the quick services market. 

For over 15 years, MICROS,  an OPN Platinum partner has been working closely with Oracle, applying industry best practices in the development of their solutions. Their current application suite for the hospitality industry, OPERA 5, was built on Oracle Forms and the Oracle database running on Microsoft Windows. The next generation of this suite, OPERA 9, is being developed and released in modules that are now based on the newer Oracle Fusion Middleware (FMW) 11g technologies, Oracle Database 11g, and will run on Oracle Linux.

Their primary driver for change was a need for modernization of their legacy systems both from a User Interface (UI) and a Service Oriented Architecture (SOA) perspective. MICROS leveraged Oracle Application Development Framework (ADF) for providing a rich UI for their business processes that could be served up either through traditional methods or through mobile devices globally. From a SOA perspective, MICROS saw a need for agility based on dynamic business requirements and so leveraged Oracle’s SOA Suite to provide loosely-coupled services that could evolve without impact to other services.

MICROS had begun evolving their legacy system into a modern solution with a feature-rich, attractive, Oracle ADF-based UI that is loosely-coupled with services, which can be distributed via the cloud.

One of the biggest challenges for Micros was how to leverage their existing Oracle Forms-based solution while at the same time taking on the modernization effort. This was accomplished through the innovative use of Oracle FMW technologies. The MICROS R&D team created an architecture that leveraged the 1000+ man years invested in their Oracle Forms-based solution, which was already in widespread production use. Thus, their legacy system was not a throw-away but instead became an integration effort with the newer technologies provided by Oracle FMW including Oracle’s ADF.

Return on Investment (ROI) in migration of Oracle Forms applications to ADF applications comes from re-engineering business processes using new application features / functionality based on ADF Business Components, ADF Task Flows, and ADF Faces Rich Client Components that are more efficient and provide for rapid adoption by users due to rich experience and ease of use. MICROS is migrating Oracle Forms modules by business processes (i.e. Hotel Reservation Booking process; Guest Check-In / Check-Out process; etc.). Within one business process it is either an all-Forms solution or it is an all-ADF solution. Each process is launched independently from within the Oracle WebCenter Portal dashboard. Forms modules run in a separate window and are launched from a common WebCenter dashboard via menu items that are linked to the servlet.

 

Dashboard style layout with search functionality and customizations enabled. Allows agents to book rooms for their guests. 

One of the many unique characteristics of this solution is the innovative use of Oracle FMW to support an enterprise solution that supports all localizations (such as languages, local legal requirements, etc.) and can be deployed globally in the form of distributed services. Services that can be virtualized allowing customers the choice of different providers. This is accomplished in ADF through the use of resource-bundles for each supported locale. In addition to this, the rich set of ADF Faces components has been utilized to provide a very rich UI that is intuitive to use for the hotel employees and provides ADA compliance, internationalization, translation, mobility, as well as gesture touch on tablets for graph data visualization components and data grid scrolling all out-of-the-box functionality provided by ADF.

In terms of Business value to MICROS, this can be seen as follows:

Short Term:

  • Enhanced multi-channel user interface served up through traditional methods or mobile devices
  • Improved application performance when accessed over networks with higher latency
  • Enhanced business processes and flexibility
  • Reduced training time 

Long Term:

  • Improved agility through SOA
  • Improved development productivity

Additional Information

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