New GenAI features for Fusion Apps—spring 2024 update

Last month we made major announcements about the availability of GenAI-enabled features across the Fusion Apps suite. They are summarized here so you can easily understand the changes coming to your subscriptions.

We’re delivering all these features as part of your regular, quarterly updates, meaning that they are part of your existing subscription—available to you at no additional cost and without complex implementations. We are focused on delivering AI that supports practical use cases within your existing workflows and offers tangible benefits, so we expect you’ll find significant value in these new capabilities. And, as always, we remain committed to protecting our customers’ privacy as well as enabling human oversight and edits of AI-generated content.

ERP / EPM

In Oracle Fusion Cloud EPM we announced:

• Insight narratives: Oracle Cloud EPM’s Planning and Financial Close modules already use pattern detection to highlight trends and anomalies in financial data; now we’re adding AI-generated narratives to explain the trends and give users more context.
• Predictive forecast explanations: provides commentary to explain numerical forecasts that are created by Oracle Cloud EPM’s Planning module. It helps users improve their understanding of the underlying factors driving predictions.
• Management reporting narratives: generates explanations of variances and trends for roll-forward financial reports created in Narrative Reporting. (Learn more about it and see it in action in a short demo.)

In Oracle Fusion Cloud ERP we announced:

• Project program status summary generation: generates executive summaries of projects and sub-programs within Project Management, adding transparency while slashing the time needed to prepare status reports.
• Project plan and proposal generation: generates project proposals in Project Management using opportunity details, past projects, and best practices. It helps reduce the time needed to create proposals, allocate resources, and mitigate risk. (Learn more about it and see it in action in a short demo.)

HCM

In Oracle Cloud HCM we announced GenAI availability as part of the following features:

• Job category landing pages: helps HR professionals build landing pages tailored to different job categories and candidates. It’s delivered as part of Talent Management.
• Job match explanations: summarizes job fit for candidates, helping them determine if an opening is likely a good fit based on background and qualifications. It’s delivered as part of Talent Management.
• Candidate assistant: addresses candidates’ questions about the company, employee benefits, and job-specific requirements in a simple, conversational style. It’s delivered as part of Talent Management.
• Manager survey generation: helps managers using Journeys to structure and format employee surveys.

Please see this post for a demo of previously announced GenAI features for Oracle Cloud HCM, and this one for instructions on how to enable them.

SCM

In Oracle Fusion Cloud SCM we announced GenAI enhancements for Product Lifecycle Management (PLM) and for Procurement’s Sourcing module, including:

• Item description generation: generates and formats product descriptions based on item attributes stored in PLM’s Innovation Management module. The resulting copy is “market ready,” including keywords used for SEO. It saves time, reduces errors, and improves the quality of product descriptions for go-to-market efforts.
• Supplier recommendations: suggests new suppliers based on purchase categories and item descriptions in Sourcing; it helps procurement professionals identify new suppliers that can cut costs and risks.
• Negotiation summaries: generates cover-page summaries for supplier-negotiation documents in Sourcing; it saves procurement professionals' time and improves suppliers’ understanding of bid opportunities.

CX

We’re expanding GenAI features Oracle CX Service, Marketing, and Sales, including:

• Service webchat summaries: creates concise summaries of customer-agent chat sessions conducted in Oracle CX Service to support agent collaboration via conferencing in, or transferring to, additional service agents.
• Assisted authoring and recommendations for marketing content: provides short-form content recommendations (e.g., email subject lines, SMS messages) and assisted authoring for long-form content (e.g., emails, landing pages) in Oracle CX Marketing’s Eloqua and Responsys modules.
• Assisted authoring for sales: generates success stories from closed/won account histories recorded in Oracle CX Sales.

These new GenAI features build on our recent enhancements to Oracle Service Cloud as part of Release 24A, which included service-request summarization and the ability to create a service-request response from recommended articles (see for yourself in this short demo).

Looking ahead

We’ll continue with our strategy of embedding AI across the Fusion Apps suite. Moving forward, more and more AI-powered features will be added to Oracle Cloud CX, ERP, HCM, and SCM to address use cases that bring immediate value to your organizations and end users.

If you're an Oracle Partner and want to learn more, visit the Oracle Partner Community.

If you’d like to speak with someone about GenAI and your Fusion Apps subscription, click the “Learn more” button.

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