The Minimalist's Approach to Content Governance
By John Brunswick on Feb 01, 2010
What can be done to bridge this gap?
Over the next few blog entries let's take a pragmatic, minimalistic view of a process that can help any team manage a wealth of unstructured information. Based on an earlier article that I wrote around Portal Governance, I am going to focus on using technology as much as possible to support the governance of content with minimal involvement from users. The only certainty about content production is that business users are not fans of maintaining content. Maintenance is overhead and is a long-term investment thats value will possibly not be realized under the current content creator's watch.
To add context to how we will use technical tools in this process, each post will highlight one section of the content lifecycle process as outlined below
Content Lifecycle Stages
1. Request - Understand the education, purpose, resource and success criteria for content
2. Create - Determine access and workflow for content
3. Manage - Understand ownership and review cycles
4. Retire - Act on thresholds established during the request stage
Within each state we will also elaborate as to
1. Why - why would we entertain doing this?
2. How - the steps that are needed to make it happen
3. Impact - what is the net benefit or loss based on the process
Over the next few weeks we will dive deep into the stages and the minimal amount of time, effort and process within each to make some meaningful gains in the improvement of user experience and productivity in their search for information. It might be a stretch to say that we can make content governance exciting, but hopefully it can end up being painless and paying dividends.