By billy.cripe on Nov 13, 2008
The belts are tightening around the economy and will probably stay that way for a while. The importance of the all-mighty Return On Investment has just gotten all-mightier.
THIS article does a good job of reminding us just what is at stake with Enterprise Content Management. Here's a reprint of the top 10 issues surrounding Document Management (not to mention, Web management, records, encryption, and centralized information management for all business systems). These come from the linked article above, which got them from Pam Doyle’s (from Fujitsu’s scanner group) presentation at the AIIM road show in Chicago that had these “fast facts” about document management:
1. Companies spend $20 in labor to file a document, $120 in labor to find a misfiled document, and $220 in labor to reproduce a lost document.
2. 7.5 percent of all documents get lost; 3 percent of the remainder get misfiled.
3. Professionals spend 5 – 15 percent of their time reading information, but up to 50 percent looking for it.
4. The average document photocopied 19 times.
5. There are over 4 trillion paper documents in the U.S. alone and they are growing at a rate of 22% per year (PricewaterhouseCoopers).
6. Corporate users received an average of 18 megabytes (MB) of e-mail per day in 2007; E-mail is expected to grow to over 28 MB per day by 2011.
7. Users send and receive an average of 133 e-mail messages per day (Radicati Group).
8. A single FAX machine costs $6,200 per year (Captaris); the average time to manually FAX a document is 8 minutes.
9. The average cost to send a package via courier service is between $8 and $15.
10. The cost of office space has increased 19% (Office Space Across the World 2008).