delivered my 2nd Toastmaster speech this afternoon. I am not very
satisfied with my show. I can do it better if I really did well
preparation previously. Anyway, here it is. Feel free give me your
suggestion or comments. Thank in advance.
afternoon, dear fellow toastmasters. My speech title is communication
is hard than we expect. Improving our communication skill has been
talking about many many times. In my memory, almost every meeting,
such as staff meeting, opg all-heads, even ERI all-heads, we are told
communication skill still be the most important area we should
improve. Maybe, you still think communication is not as hard as we
tell you why communication is hard than we expect.
what is communication? A simple definition, communication is the way
of information exchange between different people. So, there are at
least two parties involved in a conversation, and it includes three
basic phases: Coding, transferring and decoding. When someone want to
present some information, such as concept, idea, thought or feelings.
First of all, he or she need to organize it by language logically.
That is coding. Notice that, there is a gap between your idea,
feeling or thought and language. Say, some information is lost at
this coding phase. Then, the information will be transferred to the
audience. Notice again, there is another gap between language and
speaking. More information is lost, too. Now, this just is half of
the communication. Moreover, this is not the most critical phase for
a successful the communication. What is the most important section
for a successful communication? It is decoding, the receiver’s
understanding. The audience will have a reverse process as the
speaker did. Again, more information is lost during this reverse
process. The receiver translates the words or symbols into a concept
or information that he or she can understand.
you can see communication is a complex coding and decoding process
which could cause much misunderstanding and incorrect understanding.
The analysis above just came from technical level. However,
communication does not only includes technical skill, but also art
knowledge, social knowledge and cultural knowledge.
culture could have different communication methods. I used to read a
story about an American woman who married to a Japanese. At very
beginning, she can only speak a little bit Japanese. She try to
involve group conversation once she can understand a little bit. One
strange phenomenon she began to notice that often, the talking will
be halt after a while she participated. Finally, after listening
carefully to many Japanese conversation, sh discovered what the
said, as western-style conversation between two people is like a game
of tennis. If I introduce a topic, a conversational ball, I expect
you to hit it back. I don't expect you just agree nod and do nothing.
I expect you can add something, a reason for your agreeing. I expect
you question me, challenge me and even disagree with me. Just like
your response will return the ball to me. There is no waiting in
line. If there are more than then two people in the conversation,
then it like doubles in tennis or volleyball.
Japanese-style conversation, however, is not tennis or volleyball, it
is bowling. You wait for your turn. When your moment comes, you step
up to the start line with your own ball. Everyone else stands back,
make sounds of polite encouragement. Everyone waits until your ball
has reached the end of the lane, and watch to see if it knocks down
all the pins. Then there is a pause, while everyone registers your
score. Then, after everyone is sure you are done, the next person in
line with different ball. Different culture create different game
rule. Sometime, that leads into a huge gap between sender and
receiver than we might image.
even we have the same language and the same cultural background,
communication is still not easy. It also depends on the method how do
you present your idea. Depends on the audience knowledge, depends on
their attitude towards you, depends on the trust and the
that I have talked about communication from technical and
non-technical perspectives. Neither of them are piece of cake. Good
communication need we spend much time to practise, because
communication is really harder than we expect.