The Menu – the latest insights on restaurant technology trends, customer successes, and best practices.

The New Definition of Point of Sale (or POS) for Restaurants

Brian Puga
Principal F&B Solution Engineer, FBGBU

There was a revolution. When it was over, point of sale, or POS, had wiped out electronic cash registers.  After a few decades with your restaurant POS system, could you imagine not having it?  Of course not, because if the kitchen is the heart and soul of a restaurant, then the POS is its nervous system.

Ok, that’s definitely not the sexiest way I’ve ever described POS, but it is accurate. Your POS communicates orders to the kitchen, processes transactions, and reports them. When it’s humming along, efficiency is attained, and everyone is happy.

But somewhere along the way, the role of POS changed. POS is now a platform for transactions, reporting, and analytics – within the four walls of your operations and in the cloud. Successful restaurants grow and need to manage multiple locations, and omnichannel experiences are the norm. The best POS systems are built for today’s needs; they shouldn’t be a hobbled-together collection of dinosaur computers and disconnected clouds.

What does this mean for your restaurant? Your POS needs to be able to handle all the buzzwords I just tossed your way. Here’s what you need to know about them:

Cloud:  The advent of the internet and fast connection speeds means that large datacenters, consisting of incredibly powerful computers, are available for everyone to take advantage of.  It’s what allows us to carry tiny little phones that can do amazing computing and access crazy amounts of data, like unlimited music and photos.  Oracle MICROS Simphony Cloud POS moves the work done by restaurant servers to the cloud, giving you less to worry about and manage.  (You knew I meant file servers, not waiters, right?)

Omnichannel:  I’m pretty sure this is a made-up word, but it describes perfectly all the different ways your guests want to order from you.  Sure, some people want to talk to a human to order, but others want to place an order from their desk before they leave work, from their phone on the way to your location, or through a self-service kiosk, so they can avoid a line.  Growing in popularity are third-parties that will take orders from your customers and then deliver them.  There are even call centers taking phone orders from your customers. 

Integrations:  Regardless of how your guest orders, it should reach the kitchen immediately, without requiring human intervention.  Not only is this faster, but it avoids mistakes in re-entering orders from a tablet into the POS, or worse, an order that goes unnoticed until the guest calls to inquire about it.  Integrated systems make this possible.  Oracle Food and Beverage makes integrating to Simphony easier, which means our partners are more likely to do so (read more on restaurant POS integrations).

Simphony was built for the Cloud, knowing that every restaurant has the potential to become an enterprise. With Oracle MICROS Simphony as the backbone of your operations, you have a secure transaction platform that provides efficiencies in the restaurant, connects you to your guests so they can order however they choose, and gets you the information you need to make timely decisions wherever you are, even if you only have your smartphone with you.

For many restaurant operators, replacing disconnected in-house tools with a modern cloud POS system is long overdue!


Be the first to comment

Comments ( 0 )
Please enter your name.Please provide a valid email address.Please enter a comment.CAPTCHA challenge response provided was incorrect. Please try again.