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Simphony 18.2 Brings Innovations to Restaurant Operators to Further Improve the Guest Experience

Valerie Beaudett

New Oracle MICROS Innovations Empower Restaurant Operators to Further Improve the Guest Experience 

Oracle Food and Beverage has released a new version of Simphony, its premiere cloud point-of-sale (POS) and back-office restaurant management solution, empowering restaurant operators to further expedite and personalize guest services and improve kitchen operations, while arming its partner ecosystem with a transaction platform that provides easy ways to integrate innovative solutions to deliver a better guest experience for their customers.

“We are seeing a major shift in how restaurants serve their customers, with orders being generated from a multitude of channels including POS clients, self-service kiosks, mobile applications and the web. That shift, coupled with higher customer demands and rising labor costs, has restaurant operators looking for solutions to streamline operations and help them deliver the best possible customer experience ever,” said Chris Adams, vice president of strategy, Oracle Food and Beverage. “We are committed to delivering the best industry platform for restaurant operators to maximize innovation and improve their guest experience and our latest software update arms them with new functionality to accomplish this. It is also giving our partner ecosystem the APIs they need to build out new and innovative capabilities.”

Oracle Simphony Cloud Point of Sale new functionality:                              

Personalizing and Expediting the Guest Experience with Expanded Mobile Point of Sale Capabilities

  • Deliver faster and more accurate service with new conversational ordering features such as placing orders on the fly as guests place their orders
  • Expedite immediate orders to the kitchen such as appetizers and drinks while still taking a guest’s full order
  • Speed the guest checkout process with nearest terminal printing of guest checks and vouchers
  • Improve tableside and curbside experiences by providing staff with a single user interface that works across all devices from fixed terminals to mobile tablets
  • Enhance guest experiences by arming staff with daily specials, upcoming events and training materials displayed directly onto their mobile POS devices each day

Improving Kitchen Operations with Over Twelve New Kitchen Display Features

  • Manage and prioritize orders coming from multiple channels including mobile apps such GrubHub and Doordash and well as POS devices, self-service kiosks and online
  • Streamline food delivery by balancing incoming orders across high and low volume prep and packaging stations
  • Deliver the right food at the right time based on order type such as a 3-course meal to go or in-dining individual meals spaced out over several hours
  • View and prioritize all orders in progress with a single screen showing up to nine panels at once

Arming Partners with APIs to Enabling Our Customer’s Success

  • Simphony offers integration improvements that enable operators to take advantage of our APIs and partner community to differentiate their guest services
  • Seamlessly publish menu items to the POS from a menu management system
  • Submit orders straight to the kitchen with mobile applications
  • Implement mobile applications that submit orders directly to the kitchen
  • Display an orders production status on confirmation board or mobile application in the store

Simphony 18.2 will be on the agenda at Connect, the annual gathering for the Oracle Food and Beverage community taking place 4-6 February 2019 in Fort Lauderdale. Customers, product experts, and integration partners will be convening to share latest updates, innovations, best practices, insights, and experiences. Find out more.


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