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The Menu – the latest insights on restaurant technology trends, customer successes, and best practices.

Practical Tips for Cashless, Contactless Restaurants

Tim Brown
Vice President, Global Sales Consulting, Oracle Food and Beverage

Cashless payment technology enables quick and easy customer transactions, convenient accessibility through mobile wallets, and can lower the overall risk of on-premise theft thanks to the reduction of onsite cash. While the move to cashless has been growing in the restaurant industry, never has it been more important than now – as establishments look to this method to support a contact-free business model.

Just this past week British Retail Consortium announced that the contactless card payment limit in UK shops will be increased by £15 to £45 - a move that will increase the volume of payments consumers can now make with no physical contact. It’s considered unlikely that this limit will return to its original level in the future, and so has the potential to revolutionize both restaurant and retail payments by allowing cardholders and shopkeepers to make and receive more payments quickly, securely, and safely. This shift is not exclusive to the UK, according to Mastercard, 29 European countries including Germany, Ireland, Sweden, and Spain are all signing up to raise their contactless transaction limits.

Contactless Pickup: simple systems

Many food and beverage outlets are also looking at ways to reduce physical interaction at the point of pickup or delivery. ‘Contactless delivery’, whereby a customer’s order is left outside the house or in an agreed location, as opposed to a person handing over the take-out orders is on the rise. Payments for such orders are also to be made without contact, either online, via apps, or over the phone to ensure the entire delivery process can be done without physical contact or the exchanging of cash, increasing the safety of both consumers and employees.

Practically speaking the concept of contactless pick can be as simple as setting up a pick-up center as seen at Panini Internazionale who has a contactless food collection system in place that relies on a simple system that allows Panini customers to place an order via the brand’s app and select a collection time.

The order is then sent to the kitchen at an appropriate time for workers to begin food preparation, ensuring freshness, and then left at the designated collection point, as per the corresponding collection instructions sent to the customer.

In the absence of online ordering or an app, restaurants looking to allow self-service but lacking a self-service kiosk still have options. Depending on your technology provider, your POS terminal might have the flexibility to become a self-service kiosk. With some guidance and coaching, you could turn your POS terminal into a simple self-service kiosk allowing the flexibility you need to adapt to this new reality.

For expert advice on modifying your restaurant for friendly, cost-effective “contactless service”, our solution engineers are on hand to coach and support you through this transition. For a personalized, free consultation on how to turn your Simphony Point-Of-Sale into a Simphony Point-Of-Service kiosk, or to optimize your takeout and delivery operations you can reach us by phone (US: +1 866-287-4736; UK: +44 207 5626 827; AU: 1300 366 386; LAD: 52 559 178 3146) | chat | or request a call back.

Learn more about restaurant POS systems here.

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