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  • March 23, 2017

Oracle Hospitality Fosters More Meaningful Guest Experiences with New Mobile POS and Robust Analytics

Guest Author

Today Oracle Hospitality announced the launch of two new innovations for food and beverage and hotel customers, at the annual Oracle Industry Connect event in Orlando, Florida. The new Oracle MICROS Tablet 720 provides new mobility capabilities for hospitality operators, while the launch of Oracle Hospitality Reporting and Analytics 9.0 provides food and beverage operations with a greatly enhanced solution for identifying revenue generation and cost saving opportunities.

“Hospitality brands of all sizes are looking for new ways to accelerate growth while delivering a differentiated guest experience,” said Mike Webster, senior vice president and general manager, Oracle Hospitality. “With today’s announcement we are providing our customers with a new ruggedized mobile POS capable of engaging guests in new ways across a variety of segments including hotels, restaurants, stadiums, casinos and cruise ships. Combined with the Oracle Hospitality Reporting and Analytics 9.0, we are arming food and beverage operators with new insights that can streamline the operations of their businesses.”

Enhanced Revenue Opportunities and Guest Experience with Oracle MICROS Tablet 720

The new MICROS Tablet 720 is a durable mobile point-of-sale tablet designed to allow hospitality staff to engage consumers away from traditional terminals. The MICROS Tablet 720 combines the usability of traditional mobile devices with rugged features and extended battery life to meet the needs of unique hospitality experiences found at bars, casinos, cruise lines, hotels, restaurants and stadiums.

“For the hospitality industry, guest experience and speed of service are everything. Operators need to be able to provide amazing guest service wherever the guest is,” said Jay Upchurch, vice president of strategy, Oracle Hospitality. “We engineered the new Oracle MICROS Tablet 720 to improve the way consumers and the hospitality industry engage with one another by providing a ruggedized device capable of serving customers in diverse environments and integrating with our existing Simphony and OPERA management suites for mobile access to real time data.”

Increased Revenue and Cost Control Opportunities with Reporting and Analytics 9.0

The Oracle Hospitality Reporting and Analytics solution is used in over 50,000 restaurants, hotels, bars, coffee shops, stadiums, theme parks, and other hospitality operations around the world. Fully integrated with Oracle Hospitality POS systems, Reporting and Analytics provides managers with insight to sales, revenues, and other key performance indicators.

The release of Reporting and Analytics 9.0 sees integration with Oracle Business Intelligence Enterprise Edition (OBIEE). Oracle’s powerful analytics engine, OBIEE is renowned worldwide for its capability to provide visual reports that enable industry leaders to create a data-driven culture.

“With increasing competition, food and beverage operators need to be able to analyze their data and identify ways of cutting costs and increasing revenues,” said Upchurch. “Reporting and Analytics is an integral part of our Simphony Cloud point of sale solution, which means that our customers are now receiving additional value with a powerful analytics system as part of their cloud POS service for no additional cost.”

“The integration of Oracle Business Intelligence with Reporting and Analytics is also another example of how the Oracle acquisition of MICROS is bringing benefits to our customers, as Oracle investment and technology are brought together with MICROS domain expertise.”

About Oracle Hospitality:

Oracle Hospitality brings 35 years of experience in providing technology solutions to food and beverage operators. We provide hardware, software, and services that allow our customers to deliver exceptional guest experiences while maximizing profitability. Our solutions include integrated point-of-sale, loyalty, reporting and analytics, inventory and labor management, all delivered from the cloud to lower IT cost and maximize business agility.

For more information about Oracle Hospitality, please visit www.Oracle.com/Hospitality

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