So perhaps I am a novice traveler (spoiler: I am), but the people of Hawaii are EXTREMELY friendly.
I recently had the amazing opportunity to travel to Hawaii for work, and I was immediately impressed by the genuine kindness showed to me by the local Hawaiians.
I came to find out that apparently there is an actual law in Hawaii called “The Aloha Spirit Law” that is (at least partially) why this culture of kindness exists. Based on the “Spirit of Aloha”, which is “a mutual regard and affection that extends warmth and caring with no obligation in return”, all Hawaiians are obligated by law to conduct themselves in accordance with this law at all times.
First of all: can we give a round of applause for the people of Hawaii?? This is amazing and I think that we should extend “The Spirit of Aloha” globally. Second of all: the people of Hawaii really take this law to heart and it definitely shows.
The Street Food Hall by Michael Mina in Waikiki is no exception to this uniquely Hawaiian delivery of hospitality.
“We take it very seriously”, commented Mina Group President Patric Yumul when I asked him about it. “It’s part of our spirit of hospitality to make sure we treat people with respect, kindness, and value – and really try to entertain them when they walk through our doors.”
And entertained I was! With fourteen different eateries in one location, I was delighted to try authentic Japanese ramen, southern fried chicken, and a saucy tomato pie (think NYC street food!) – all washed down with a frozen margarita – in one sitting.
Patric also walked me through the reason The Mina Group chose Oracle Hospitality Simphony Cloud as their restaurant point of sale – and it didn’t surprise me one bit when he said that the decision went hand and hand with their goal of “creating an unbelievable experience for guests.”
He went on to say that the restaurant point of sale platform enables them to “see how the entire operation is doing, how our marketing efforts are working, how to properly staff the facility, what to do in terms of ordering. When we’re able to narrow down each operation, it gives us a lot more exposure to what’s working, what’s not working, what weaknesses we have, and how to continue to tweak those things to ensure the best guest experience.”
So to that I have to say: Mahalo (thank you) to the Mina Group and to the people of Hawaii – for teaching me that being kind and having a generous spirit of hospitality is not just a way of running a business – but a way of running your life – and we at Oracle Food and Beverage are proud to be a part of what the Mina Group and Hawaii are doing.