The Menu – the latest insights on restaurant technology trends, customer successes, and best practices.
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Customer Stories
February 25, 2021
Langosteria: Redefining the fine dining experience
Langosteria, founded in 2007 by Enrico Buonocore, has long been a landmark on Milan’s fine dining scene. The Langosteria Group has always strived for excellence and attention to detail across their four restaurants, focusing on providing unique and memorable experiences.
Business need
Langosteria wanted to set up for international expansion while simultaneously innovating and upgrading the way they interacted with their customers.
The company needed technology to play a key part in this evolution and the leadership team realized they had outgrown their existing point-of-sale and restaurant management system. Their continually evolving menu and diversification strategy necessitated a solution that could help them understand their business and customer data better. They required a system that would equip the staff with the right information to continue providing the best experience possible for every customer.
Solution
Working closely with the Oracle Food and Beverage team, Langosteria determined they required a point-of-sale solution that would:
- Support their international expansion with the capability to be up and running fast in any country
- Allow them to view data from all their restaurants and concepts in real-time, providing a single version of truth
- Enable multiple quick menu changes to account for the sometimes variable “today’s catch” delivered by their local suppliers
- Improve the customer experience without intruding on the face-to-face interaction with their servers
- Provide analytics to help identify and reduce waste
Oracle MICROS Simphony ticked all the boxes for them and even introduced some room for further innovation.
Results
“The two most important things to us are our customers and our menu. At Langosteria, we offer a menu depending on the availability of the ingredients,” says Buonocore, who believes traditional menus as we know them today will no longer exist in 20 years. "They are not sustainable; there is too much waste. We wanted technology to help us serve our customers better while tackling this needless waste.”
Having moved to Oracle MICROS Simphony, Langosteria now has a robust platform built for complete restaurant management, helping them to optimize in-house operations in real-time from any device. With this technology, they are now able to reduce over-portioning and minimize waste by maintaining optimal stock levels using real-time forecasting data.
Key takeaways
- With the food and beverage industry in a constant state of flux, restaurateurs need to diversify their offerings and meet their customers’ expectations
- Consolidating operations with a single cloud-based solution makes it easier to refine delivery to the customer while improving the overall quality of their experience
Looking forward with Oracle
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