Back in 1991, 16-year-old me was slinging hot dogs in a major theme park in California. It was a small place with five windows. We did not have kitchen display systems; we didn’t even have printers in our kitchen. Everything was verbal. The grill cook made the hot dogs and would send them out to us with chili and mustard, and if there was an exception – say someone wanted a chili dog with no mustard – we called it out to him.
We did pretty good business, but just around the corner in the park stood our sister restaurant that sold hamburgers. It had about ten windows and printers in the kitchen, and we were jealous. Its technology enabled it to sell more hamburgers, which meant labor costs were lower, sales were higher, and its employees could work additional hours and make additional pay.
Fast forward to 2011. I was working for MICROS Systems as an account manager for a large, hot dog chain. It had 4-6 kitchen display screens at every prep station in each of its stores, which generated speed and efficiency that would have blown my 16-year-old mind. I could have never imagined selling as many hot dogs as it did.
Many people expect to see KDS in quick-service restaurants, but just one year later, my team and I rolled out KDS to a high-end, fine-dining restaurant with a beautiful, open-exposition kitchen, and every prep station had a KDS screen. The most interesting point about that example? It wasn’t the first table-service restaurant in which we installed a KDS. We persuaded that restaurateur to go with KDS by pointing out every other table-service restaurant in its market that already had rolled out the system. Most importantly, we demonstrated the benefits KDS was reaping.
The point is, KDS is not something new. It has been around a long time. It’s tried and true. Isn’t it time you put it in play, too?
Although KDS was first embraced by quick-service restaurants, the systems have proven time and again they are well suited for the table-service environment. While KDS helps QSR improve profitability with increased throughput, it benefits table-service and fine-dining concepts by helping create the best possible experience for guests.Learn more about the Oracle MICROS Restaurant Kitchen Display Systems or speak with an expert today.