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The Menu – the latest insights on restaurant technology trends, customer successes, and best practices.

  • March 27, 2018

Indian Wells Tennis Garden Serves Up Excellence On and Off the Court

Ask any avid tennis fan and they’ll tell you – Indian Wells Tennis Garden is an incredible venue.

Best known for hosting the annual BNP Paribas Open, one of professional tennis’ premier events, the 54-acre compound features 29 tennis courts and the main stadium can hold up to 16,100 guests – making it the second-largest tennis stadium in the U.S. This year’s tournament, which ended March 18, culminated with victories by Naomi Osaki and Juan Martin del Potro.

But what many may not know about Indian Wells is this: It’s a foodie’s paradise.

With five, full-service restaurants, including gourmet options like Nobu, Wolfgang Puck’s Spago, and several Moet & Chandon champagne lounges, there is an impressive offering of world-class dining. Additionally, there are 30 other concessions stands, and casual food and beverage outlets offering everything from kabobs and sushi to poke and acai bowls.

So how does Indian Wells quickly serve all the hungry fans, players and media personnel in attendance? The entire venue relies on Oracle Hospitality, which delivers fast, reliable service – so no one misses a blistering ace or a smashing backhand down the line! The new Oracle Hospitality Compact Workstation 310 and self-service kiosks combine to create custom solutions for every restaurant, concession and vendor at Indian Wells. And by running on Oracle Hospitality Simphony Cloud, these different operations are easily connected and able to seamlessly integrate with each other.

   

I was lucky to attend this year’s tournament and joined a film crew to produce a video showcasing all the Oracle Hospitality solutions at work throughout the grounds.

In addition to the courts, Indian Wells is also a gorgeous outdoor “garden-style” venue. Nestled in the Coachella Valley, it’s a lush oasis of local flowers, plants and palm trees, with stunning mountain views everywhere you look. An ode to the venue’s natural beauty, the tournament’s theme this year was “In Full Bloom,” and thousands of new flowers were planted all over the grounds for the occasion.

It’s no wonder then that the BNP Paribas tournament is so popular. In fact, it draws more than 400,000 fans a year during a two-week period. Revenue generated at and around the venue because of this event topped $406 million last year alone.

With spectacular tennis, stunning scenery and sunny, 80-degree weather, I’m already planning my trip back next year! In the meanwhile, stay tuned for our upcoming video to find out more about Indian Wells – and how Oracle Hospitality is helping it create the ultimate fan experience!  

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