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The Menu – the latest insights on restaurant technology trends, customer successes, and best practices.

Five Tips for Building and Keeping Effective Restaurant Staff

Daniel Schaefer
Solution Manager, Food & Beverage

When a restaurant’s workforce reflects its brand, the guest experience truly comes to life, whether that be family-friendly, fast and accurate, or formal and attentive. An effective restaurant staff is key to delivering the experience that is right for your business, which makes training, managing, and keeping your teams happy key to your success.

Here are five tips to help you more effectively manage your restaurant staff and deliver the customer experience you want.

1. A Happy Restaurant Staff Provides Better Service

As a restaurateur, the well-being of your staff is crucial to your operation. A happy team provides better service, are less likely to take time off or quit, will build better relationships with customers, and are less likely to trigger customer complaints. Trust in a restaurant is often built between guests and your staff. Your team’s ability to provide service consistent with your brand, create a pleasant and welcoming environment, and willingly resolve issues will reinforce a positive reputation in the market.

2. Kitchen and Server Staff Should Be Trained and Equipped for Service

Well-trained employees equipped with smart technology solutions that simplify the complete order process enables restaurants to deliver the best service possible. For the waitstaff, a tablet POS removes the human error potential of memorizing orders or submitting handwritten order slips. For the kitchen staff, kitchen display systems where checks are immediately sent for preparation cut down the time it takes for orders to reach the kitchen. These restaurant technology solutions in the hands of trained restaurant professionals enable more accurate, efficient, and quality customer service.

3. Restaurant Staff Should be Self-Sufficient and Respected

Supporting your restaurant staff by giving them the proper training and technology is important, but trusting them to manage their responsibilities and respecting their role in the restaurant will positively impact the services they deliver to your customers. One of the most effective ways to empower employees is enabling features like employee self-service (ESS) in your restaurant labor management software. ESS is a feature that provides employees with the ability to manage their schedules and submit requests for the review managers, all accessible from mobile devices. These features give employees the freedom to manage their own time and also help to reduce paperwork and manual administration tasks of your managers, giving them more time to focus on ensuring the restaurant is running smoothly.

4. Forecast Demand With Restaurant Analytics Reports

According to research, 82 percent of global restaurant consumers agree that ‘having enough staff to provide a good service’ is one of the most important factors in their restaurant experience. Restaurant analytics reports from your restaurant POS system, along with your restaurant scheduling software can help you accurately schedule the right number of staff in the right areas at any time. Scheduling applications can provide managers with a quick method of creating schedules and allocating shifts based on both employee availability and projected staffing requirements for the sales forecast. You will keep labor stress levels to a minimum and guest satisfaction at an all-time high when you always have the correct number of staff required to manage your restaurant.

5. Make Sure Your Restaurant Staff is Looked After

Finally, as mentioned briefly above, the more you look after your staff, the more likely they are to look after you. Two of the best ways you can ensure your employees feel looked after is through accurate and timely pay and careful management of their employee profiles. The majority of F&B employees are paid hourly, and their work hours vary weekly; therefore, it is not unusual in the restaurant industry for errors to occur in employee’s pay. The ability to integrate your restaurant labor management software into your payroll system can be a game-changer. Providing payroll with real-time access to up-to-date timesheet information can simplify the payroll process while ensuring employees are correctly paid and in accordance with labor laws.

Similarly, the use of HR modules within your labor management systems can provide you with a centralized view of employee data. Information such as social security numbers, emergency contacts, pay rates and specific scheduling requests can all be entered during the onboarding process. These details are then stored securely and can be applied to schedules automatically, making the life of your manager easier and notifying them if any labor rules are breached during scheduling, preventing employee dissatisfaction.

To learn more labor-management tips, check out our recent blog posts or visit our website to understand more about the top features of a restaurant labor management system.

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