The Menu – the latest insights on restaurant technology trends, customer successes, and best practices.

Dynamic Hardware Delivers Speed and Performance for The Boiling Crab

Shannon Straub
Field Marketing Specialist

Since 2004, The Boiling Crab has been serving the best Cajun seafood in California. Founded by Dada Ngo and her husband, Sinh, the restaurant shares their passion for excellent seafood and warm hospitality, which led them to bring traditional Gulf Coast cuisine to Orange County, California.

Specializing in “peel and eat with your hands” seafood, The Boiling Crab allows you to choose your catch, then select a delicious flavor for seasoning. Your food is delivered to you in a bag to preserve the flavors, and you are given a plastic bib to wear – thankfully! After witnessing success with their first location, the Boiling Crab team decided to expand.

Today, The Boiling Crab is opening its 20th location in October 2017 – their 4th opening in less than a year. With extensive growth plans, how do they keep operations running smoothly? Daniel Thornhill, IT Manager for The Boiling Crab, says that “technology helps create success in all aspects of our operation, from front of house to back of house. Technology is the backbone of a successful restaurant operation.”

From purchasing to tech support, Daniel is a one-man band and manages everything IT related for the operation. For him, implementing the Oracle MICROS Workstation 6 hardware was a no brainer.

“We were using Oracle Hospitality RES 3700 software with third-party hardware,” Daniel says. “Before implementing the Workstation 6, we had to write custom scripts in RES for the third-party hardware to operate properly. It was difficult and time consuming to make sure the software and hardware were working together, especially as we were growing and adding new locations.”

Impressed with their current Oracle Hospitality software, Daniel decided the best option was to utilize the same platform – one provider for both POS hardware and software.

“Another benefit was that the Workstation 6 had two ports for cash drawers,” he says. “Our previous hardware only had one port, and in some of our larger restaurants we really needed two.”

The Boiling Crab now has 40 Workstation 6 terminals throughout its operation. Its new location opening in Hawaii in October will have 11 workstations alone.

The Oracle MICROS Workstation 6 has provided The Boiling Crab with a sleek, reliable and flexible hardware solution. Says Daniel: “One of the things that I love about the Workstation 6 is that it is flexible. The workstation can be hung on a wall or mounted on a swivel arm easily. If you want a traditional set up, the base isn’t big or bulky so it doesn’t take up a lot of counter space.”

Aside from its modern aesthetics, the Workstation 6 also is energy efficient.

“We have the workstations hooked up to backup batteries in case the power goes out in the restaurants,” he says. “They will be able to run on those batteries for about two hours, because they do not use as much power as other hardware.”

When it comes to hardware success in restaurants, purchasing hardware that is purpose-built for hospitality environments is key. According to Daniel, “you want something that will last a long time and can take damage... employees do not care about the technology; it is not theirs so they do not feel responsible for it. But your hardware must last at least 5 years to see ROI.”

To learn more about the Oracle MICROS Workstation 6 please visit our website

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