The Menu – the latest insights on restaurant technology trends, customer successes, and best practices.

Drones and restaurant POS – how will they be used?

A colleague of mine produced a video recently, which included some beautiful aerial shots of a hotel that uses our technology. I asked her how she’d managed it on her budget and she answered; “we used a drone”.

The penny dropped: I was a little underwhelmed a couple of years ago when everyone was getting drones for Christmas and flying them in the park. But I was missing the point. It’s not the drone itself that’s so attractive, it’s what you do with it. The drone wasn’t visible in the video at all, but the amazing bird’s eye shots of the hotel were stunning and achieved at low cost.

So could drones be used in conjunction with restaurant POS in the restaurant industry? We included some questions about drones in our Restaurant 2025 research, which surveyed both consumers and operators on which new technologies would be most appealing to them.

Download the full Restaurant 2025 report.

Having meals delivered by drone – the guest view

Only 27% of consumers said that they would definitely order meals for delivery via drone. A further 35% said it would be good to have the option, while 38% were against the idea.

Delivering meals by drone – the restaurant operator view

The restaurant operators had more enthusiasm for the idea of guest delivery via drone; 45% said they found the idea of delivery to customers by drone to be appealing, while only 25% were against it. This makes it more popular than some other technology uses - 30% of operators were against using wearable technology to monitor staff performance, for example.

Delivery of restaurant supplies by drone – the operator view

However, the operators were even more enthusiastic about using drones to deliver supplies to their restaurants. 54% liked the idea, while only 16% were against it.

Download the Restaurant 2025 report if you would like to read more about other emerging technologies that will impact on the food and beverage industry: robotics, wearable technology, artificial intelligence, voice recognition, 3D imaging, virtual reality, biometrics, 3D printing, and restaurant POS.

Learn more about Oracle Food and Beverage and Oracle Simphony Restaurant POS on our website!

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