Thursday May 15, 2014

Become an Oracle Fusion Middleware Support Specialist!

My Oracle Support Accreditation Series

My Oracle Support Accreditation Series delivers a targeted learning experience that is designed to increase your expertise with My Oracle Support core functions and build skills to help you leverage Oracle product solutions, tools, and knowledge. The accreditation framework is targeted at customers and partners who have actively used My Oracle Support for at least 6-9 months.

The Level 1 path focuses on My Oracle Support functionality and features - foundation learning before you take on one or more product specific level 2 paths - Database, E-Business Suite, Fusion Middleware, and Business Analytics.



Oracle Fusion Middleware Accreditation Series (Level 2) path will help you:
  • Understand how Oracle Fusion Middleware products are supported
  • Find solutions and answers to Fusion Middleware issues more quickly in My Oracle Support
  • Learn the essentials of install, upgrade, and maintenance planning
  • Become aware of resources and diagnostics tools
Accreditation is achieved by watching the videos before taking an online exam. Questions in the exam are based on the information delivered in the videos.

Get started today by visiting the My Oracle Support document:

My Oracle Support Accreditation - Series Index [ID 1583898.1]

Tuesday Apr 17, 2012

New Version of My Oracle Support (HTML) Interface

This week a new version of the My Oracle Support HTML interface (http://supporthtml.oracle.com) has been released.


The HTML  interface has always been there, available as an alternative to the Flash based one, but it has now been rewritten and revamped. In a few months from now, we are expecting the flash based interface to be decommissioned and all will use the HTML interface. But you don't have to wait until then. Consider moving over to the HTML interface, or at least take some time out to explore it.

If you want to know more, the following support document is a good place to start

The New My Oracle Support User Interface [ID 1385682.1]

The support document contains links to a number of videos. If you are short of time, watching these two will give you enough of a flavour.

Improving Your Oracle Support Experience




Length: 2 minutes 51 seconds
URL: http://medianetwork.oracle.com/video/player/1430182522001


My Oracle Support - Basic Overview



Length: 5 minutes 5 seconds
URL: http://streaming.oracle.com/MOS/Customer_Support/UITraining/MOS2012/overview/overview.html


In addition, there is a short video which describes how to perform a more effective quick search. By default, the quick search in the top right hand corner searches the knowledge base. But did you know that you can actually extend or change the search to include sources such as Support Communities, Product Documentation, Bug Database. See screenshot below:

Screenshot of Quick Search Options



The video which shows the Quick Search options in action is linked off "The New My Oracle Support User Interface [ID 1385682.1]". The video is not as "smooth / slick" as the ones above, but it's only 3 and half minutes long and sufficient to give a heads up. Alternatively, just take note of the screenshot above, and explore the Quick Search options the next time you are searching for a solution in My Oracle Support.

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This is the blog of the Oracle Fusion Middleware Proactive Support Delivery Team. Here we will provide information about our activities, publications, product related information and more. Feedback welcome.

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