Wednesday Mar 21, 2012

Welcome to the FMW Install and Admin Proactive Team Blog

Introduction

Welcome to the Fusion Middleware Install and Administration Proactive Support blog.  This is our first post, so let's begin by introducing ourselves and our mission.

Who We Are

We are a small team of support engineers based in Europe.  Our expertise covers all matters related to the installation and administration of Oracle Application Server 10g, Oracle Fusion Middleware 11g and future versions to come. We particularly focus on core components such as the
  • Installers and Configuration Wizards
  • Web Tier ( Oracle HTTP Server )
  • OPMN
  • Enterprise Manager Console for Application Server
as well as general questions / problems relating to patching, maintenance and architecture.

Our Mission

  1. Improve the customer experience
  2. Enable customers to avoid / prevent issues when working with our products
  3. Enable faster resolution of problems when they occur

Our Activities

  • Enhancement and maintenance of our knowledge base
  • Seek continuous improvement of the product documentation
  • Contribute to the Fusion Middleware Support News
  • Moderation of the "Oracle Application Server" support community
  • Participate in the Support Advisor Webcast program
  • Involved in the Lifecycle of diagnostic tools such as RDA and OCM
    • User Acceptance Testing
    • Logging of enhancements and health check ideas
  • Provide feedback to product management / development
    • Logging of product bugs and enhancements
    • Suggest improvements that could be made to web sites like OTN
  • Promote new support documents, tools via channels such as Newsletter and Social Media
We hope that this blog will be a two-way communication as we are interested in feedback on what we can improve. Many suggestions we can act on immediately while others may take more time, but all of them will be acknowledged and followed up.

Thank you for your time and we look forward to both informing and working with you.

Postscript: Many links you will find in our blog entries will require a login to My Oracle Support. For readers who do not have a login, please accept our apologies - when and where possible we will endeavour to ensure the links will supplement rather than replace wording in the blog entries.

About

This is the blog of the Oracle Fusion Middleware Proactive Support Delivery Team. Here we will provide information about our activities, publications, product related information and more. Feedback welcome.

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