By Daniel Mortimer-Oracle on Apr 27, 2012
The My Oracle Support support document describing the Oracle Health Checks catalogue has been given a make-over. Complements to those responsible for the changes because they have done rather a nice job. The document now allows you to view relevant Video, support documents and communities inline by exploring the drop down lists.
It is a worth a visit and bookmark, go to:
Get Proactive - Oracle Health Checks [ID 868955.1]
As the material in this document indicates, you must install and configure Oracle Configuration Manager (OCM) to leverage the Health Check functionality in My Oracle Support. If you have not installed and configured OCM against an Oracle Fusion Middleware 10g or 11g home, be aware there is an initial learning curve. Set aside some time to read / work through the following support document:
- Using OCM (Oracle Configuration Manager) With Core Oracle Fusion Middleware Components [ID 1060723.1]
If you are pushed for time, try using one of these "guides"
- Configuring OCM in Oracle Fusion Middleware 11g? A Quick and Easy Guide [ID 1096871.1]
- Configuring OCM in Oracle Application Server 10g? A Quick and Easy Guide [ID 1096780.1]
One final remark. While information collected by OCM can be useful to Oracle Support Engineers working Oracle Fusion Middleware Service Requests, the ultimate tool for data collection to aid troubleshooting is Remote Diagnostic Agent (RDA). Therefore, it is not uncommon for Support Engineers to request RDA outputs to be uploaded via the Service Request interface to expedite SR resolution, even if OCM collected data is also exposed in the SR.
This is not to say that one should be used instead of the other, OCM and RDA service different needs and purpose. OCM allows you to leverage proactive functionality in My Oracle Support such as Health Checks, Patch Recommendations and Plans. Whereas, RDA is a "just in time" troubleshooting / problem solving tool. RDA data which is collected and uploaded via a SR is deleted from the Repository at Oracle after SR closure. Therefore RDA data cannot be leveraged by the proactive functionality in My Oracle Support.
For more information about RDA take a look at:
- Running RDA Against Oracle Fusion Middleware 11g [ID 853437.1]
- Running RDA and Health Checks for Oracle Application Server 10g Environments [ID 413558.1]