New Version of My Oracle Support (HTML) Interface

This week a new version of the My Oracle Support HTML interface (http://supporthtml.oracle.com) has been released.


The HTML  interface has always been there, available as an alternative to the Flash based one, but it has now been rewritten and revamped. In a few months from now, we are expecting the flash based interface to be decommissioned and all will use the HTML interface. But you don't have to wait until then. Consider moving over to the HTML interface, or at least take some time out to explore it.

If you want to know more, the following support document is a good place to start

The New My Oracle Support User Interface [ID 1385682.1]

The support document contains links to a number of videos. If you are short of time, watching these two will give you enough of a flavour.

Improving Your Oracle Support Experience




Length: 2 minutes 51 seconds
URL: http://medianetwork.oracle.com/video/player/1430182522001


My Oracle Support - Basic Overview



Length: 5 minutes 5 seconds
URL: http://streaming.oracle.com/MOS/Customer_Support/UITraining/MOS2012/overview/overview.html


In addition, there is a short video which describes how to perform a more effective quick search. By default, the quick search in the top right hand corner searches the knowledge base. But did you know that you can actually extend or change the search to include sources such as Support Communities, Product Documentation, Bug Database. See screenshot below:

Screenshot of Quick Search Options



The video which shows the Quick Search options in action is linked off "The New My Oracle Support User Interface [ID 1385682.1]". The video is not as "smooth / slick" as the ones above, but it's only 3 and half minutes long and sufficient to give a heads up. Alternatively, just take note of the screenshot above, and explore the Quick Search options the next time you are searching for a solution in My Oracle Support.

Comments:

I am quite surprised. Oracle has ADF technology and still used Flash to create MOS user interface. Now you say that Flash interface will be de-commissioned. So what was the reason of using it in the first version of MOS? ADF was not mature enough? Or it was simply mistake done during the initial project evaluation phase?

Posted by Nomadus on April 17, 2012 at 12:12 PM BST #

Hi

Thanks for your post, and sorry for the delay in replying. I am unable to comment regards strategic decisions and software choices, for the Oracle Support interface / technology stack, which have been taken in the past or are being taken now or in the future However, it has always been clear to me that the overriding objective is one of continuous improvement taking into account business and customers needs and feedback. I believe the new HTML (ADF) based My Oracle Support is a positive step forward in the evolution of the interface.

Kind Regards
Dan Mortimer
Senior Principal Proactive Support Delivery Engineer
Twitter: @DanMOracle

Posted by Dan Mortimer on April 21, 2012 at 11:55 AM BST #

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