By Daniel Mortimer-Oracle on Jun 11, 2012
What is an Information Center?
Information Centers use widgets to aggregate knowledge content, such as support documents, product documentation, support community threads, which is pertinent to a given task or intent. Widgets either contain static lists or better still some widgets are dynamic. A dynamic widget uses a query criteria to present a list of support documents relevant to the title / subject matter of the widget. The content of a dynamic widget is refreshed automatically every 24 hours.
Once you are in an Information Center, you can use the left hand menu to navigate to other Tasks / Intent Information Centers (e.g "Install and Configure", "Patch", "Troubleshoot", "Upgrade" which are available for the chosen product.
Are Information Centers easy to find?
You can go straight to the new "Reviewing Security" Information Center by using the hyperlink given above. There are, however, two other methods which make Information Centers easier to find.
- Browse Knowledge
- Refine Your Search
The "Browse Knowledge" is currently found in the "Knowledge" Tab Page in My Oracle Support. As illustrated by the screenshots below, you can find Information Centers by choosing a product (e.g "Oracle Fusion Middleware"), a version and an action / intent. If an Information Center exists for your selection the "Advisor Found" button is enabled. Clicking on this button will take you straight to the desired Information Center.
Screenshot - Browse Knowledge 1
Screenshot - Browse Knowledge 2
Screenshot - Browse Knowledge 3
Refine Your Search
Refine your search is a dialogue which is triggered by certain keywords that you may enter into the Global Search field in the top right hand corner of My Oracle Support. The "Refine Your Search" works in a similar manner to "Browse Knowledge". Choose your product and version. The appropriate Task / Intent should already be selected for you. Thereafter, click the Go button.
Screenshot - Refine Your Search 1
Screenshot - Refine Your Search 2
Screenshot - Refine Your Search 3