Friday Feb 28, 2014

Read all about it! March 2014 Edition of Middleware Support News

March 2014 edition of "Oracle Fusion Middleware Support News" is published!

Image of FMW Support News

Oracle Fusion Middleware Support News : Current Edition - Volume 11 : March 2014 [ID 1347075.1]

Highlights:

  • Reasons for upgrading to Oracle Forms 11g Release 2 …
  • Remote Diagnostic Agent Now Available in OPatch Format …
  • WebCenter Content Clustering and High Availability …
  • WebCenter Customer Advisory Board (CAB) Meetings in March and April, 2014 …
  • Critical Patch Update For Oracle Fusion Middleware - CPU January 2013 …
  • Oracle Fusion Middleware - Proactive Patching Corner …
  • Fusion Middleware Proactive Support Blogging …
  • And Finally ... New Look Support Communities! …

Note: My Oracle Support login is required to view the Support News article.

Monday Dec 02, 2013

Read all about it! December Edition of Middleware Support News

Volume 10 - December 2013 edition - of "Oracle Fusion Middleware Support News" is published.

Oracle Fusion Middleware Support News : Current Edition - Volume 10 : December 2013 [ID 1347075.1]

Highlights:

  • Error Correction Policy - Have you got a Patch and Maintain Strategy? …
  • Extended Dates For Fusion Middleware 11g Lifetime Support Levels …
  • Critical Patch Update For Oracle Fusion Middleware - CPU October 2013 …
  • Oracle Fusion Middleware - Proactive Patching Corner …
  • SOA Diagnostic Dumps (11.1.1.7) - Script Example …
  • Oracle WebCenter Content, Enterprise Capture and Forms Recognition 11.1.1.8 News …
  • Oracle WebCenter Portal 11.1.1.8 News …
  • Certifications and Documentation for Pre-Acquisition Sun/BEA IDM Products …
  • Oracle Enterprise Data Quality 11g (11.1.1.7.3) Released …

Screenshot of Support News

Image of FMW Support News

(Note: My Oracle Support login is required to view the Support News article.)

Monday Sep 16, 2013

OOW 2013 - Sessions Focused on Support Services and Oracle Fusion Middleware


Only a few days to go and Oracle OpenWorld 2013 will be upon us! Oracle Support and Services will be at Oracle OpenWorld in full force this year with 500 Services experts, 40+ sessions, a Support Stars Bar, a My Oracle Support Community Meet up, and demos of powerful new support tools. Learn best practices for maintaining Oracle Fusion Middleware, how to utilize Oracle Fusion Middleware products in a private cloud environment, tips for running Oracle Fusion Middleware in critical environments, and more. Go here a listing of Fusion Middleware specific sessions - for example:

Conference Sessions

Best Practices for a Private Cloud with Oracle Fusion Middleware

Running Oracle Fusion Middleware in Critical Environments: Tips from SWIFT

Best Practices for Maintaining Oracle Fusion Middleware

Demo

Migration Tools and Resources for Oracle Fusion Middleware

And more

There is also a My Oracle Support Meet Up Event" on Monday, Sep 23 and do come visit the Support Stars Bar - Monday 23rd through to Wednesday 25th

To all going, have an enjoyable OpenWorld 2013!

Friday Sep 06, 2013

Read all about it! Middleware Support News

The September 2013 edition of Oracle Fusion Middleware Support News is now available - featuring:

  • Introducing Fusion Middleware 12c (12.1.2) Infrastructure
  • New to SOA 11g Adapters? Here's an overview
  • WebCenter 11.1.1.8 - Center of Mobile Engagement for Business
  • Get an Identity Management education in bitesize chunks!
  • + all the latest proactive patch and patch set release news

Since the last time I blogged about the support news (June 2012), this My Oracle Support knowledge article has undergone a face lift. As well as looking a little more groovy, you can collapse / expand news articles to make for easier reading. Here's a screenshot.


Find the Support News by navigating to the document below:

Oracle Fusion Middleware Support News : Current Edition - Volume 9 : September 2013 (Document 1347075.1)

Enjoy! 

Friday Jun 01, 2012

Oracle Fusion Middleware Support News - June 2012 Edition

Volume 4 -June 2012 edition - of "Oracle Fusion Middleware Support News" is now published.

Screenshot of Support News

Image of FMW Support News June 2012

To view the News, login to My Oracle Support and go to

Oracle Fusion Middleware Support News : Current Edition - Volume 4 : June 2012 [ID 1347075.1]

Tuesday Apr 17, 2012

New Version of My Oracle Support (HTML) Interface

This week a new version of the My Oracle Support HTML interface (http://supporthtml.oracle.com) has been released.


The HTML  interface has always been there, available as an alternative to the Flash based one, but it has now been rewritten and revamped. In a few months from now, we are expecting the flash based interface to be decommissioned and all will use the HTML interface. But you don't have to wait until then. Consider moving over to the HTML interface, or at least take some time out to explore it.

If you want to know more, the following support document is a good place to start

The New My Oracle Support User Interface [ID 1385682.1]

The support document contains links to a number of videos. If you are short of time, watching these two will give you enough of a flavour.

Improving Your Oracle Support Experience




Length: 2 minutes 51 seconds
URL: http://medianetwork.oracle.com/video/player/1430182522001


My Oracle Support - Basic Overview



Length: 5 minutes 5 seconds
URL: http://streaming.oracle.com/MOS/Customer_Support/UITraining/MOS2012/overview/overview.html


In addition, there is a short video which describes how to perform a more effective quick search. By default, the quick search in the top right hand corner searches the knowledge base. But did you know that you can actually extend or change the search to include sources such as Support Communities, Product Documentation, Bug Database. See screenshot below:

Screenshot of Quick Search Options



The video which shows the Quick Search options in action is linked off "The New My Oracle Support User Interface [ID 1385682.1]". The video is not as "smooth / slick" as the ones above, but it's only 3 and half minutes long and sufficient to give a heads up. Alternatively, just take note of the screenshot above, and explore the Quick Search options the next time you are searching for a solution in My Oracle Support.

About

This is the blog of the Oracle Fusion Middleware Proactive Support Delivery Team. Here we will provide information about our activities, publications, product related information and more. Feedback welcome.

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