Wednesday May 07, 2014

Customer Centric Banking Experiences: Where Banks are Falling Short and How They Can Deliver By Mark Atherton

Banks know that they must recreate the banking customer experience. Join Mark Atherton, Group Vice President of the Financial Services Business Unit, as he shares his personal experiences  and shows us how origination can be a possible starting point for banks to catch up with their customers on this front.
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Wednesday Mar 12, 2014

Are You Empowering Your Customers? Using Customer Insight To Provide A Better Banking Customer Experience

Customer Insight is a constantly evolving discipline, with many different starting points, but one common goal – actionable, timely, trusted and relevant information to guide customer experience.  Join Stuart Houston, Global Solution Director for Financial Services Analytics at Oracle, as he discusses growing trends in Customer Insight.
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Thursday Feb 20, 2014

How Can Customer Insight Improve the Customer Experience in Financial Services?

Delivering great customer insights into marketing, origination and servicing has always been a top priority for financial institutions. The move towards a guarded “risk-on” business strategy in most markets has emphasized the need for institutions to be better aware of the performance and risk aspects of their business, as they strive to deliver sustainable growth through all assisted and self-service channels.  Join Stuart as he expands on the topic.
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