Check out these video blogs, recorded LIVE from Oracle Industry Connect. Oracle Product Manager, Don Ryu, discusses the compliance and regulatory space for Financial Crime and Compliance. In the second video, Oracle Product Manager, Kiran Jagannath gives an update on Customer Insight for Financial Services. [Read More]
Most surveys show that banking has ranked lower than most industries as far as customer satisfaction is concerned. Analysis of the conversations taking place between banks and their customers on the dedicated banking customer support twitter handles give us an opportunity to take a closer look at the data and examine the root cause for some of this dissatisfaction. Do the results sound a death knell for banks and will such trends hold up with millennials who increasingly form a larger population of the banks’ customers? Mark Atherton walks us through the analysis of the Top 25 US retail banking customer tweets and highlights long term fixes for the deeper problems the results reveal.[Read More]
Vice President of Oracle Financial Services Analytical Applications (OFSAA), Ambreesh Khanna, reports on Chartis' 2014 Category Leaders in Financial Crime Risk Management. The leading provider of research, covering the global market for risk management technology, ranked Oracle as a top provider of the solutions firms need to solve financial crime, regulatory, compliance and fraud issues. The findings revealed the strength of Oracle's technology - the OFSAA Financial Crime and Compliance portfolio of applications deliver high-volume and low-latency suspicious transaction detection. Read more here. [Read More]
Banks know that they must recreate the banking customer experience. Join Mark Atherton, Group Vice President of the Financial Services Business Unit, as he shares his personal experiences and shows us how origination can be a possible starting point for banks to catch up with their customers on this front.
Delivering great customer insights into marketing, origination and servicing has always been a top priority for financial institutions. The move towards a guarded “risk-on” business strategy in most markets has emphasized the need for institutions to be better aware of the performance and risk aspects of their business, as they strive to deliver sustainable growth through all assisted and self-service channels. Join Stuart as he expands on the topic.