Wednesday Jun 24, 2015

Canary in the Coal Mine : What Customer Tweets to the Top US Banks Reveal

Most surveys show that banking has ranked lower than most industries as far as customer satisfaction is concerned. Analysis of the conversations taking place between banks and their customers on the dedicated banking customer support twitter handles give us an opportunity to take a closer look at the data and examine the root cause for some of this dissatisfaction. Do the results sound a death knell for banks and will such trends hold up with millennials who increasingly form a larger population of the banks’ customers? Mark Atherton walks us through the analysis of the Top 25 US retail banking customer tweets and highlights long term fixes for the deeper problems the results reveal.[Read More]

Tuesday Jan 27, 2015

Oracle Ranked as Category Leader in 2014 Chartis Financial Crime Risk Management Report

Vice President of Oracle Financial Services Analytical Applications (OFSAA), Ambreesh Khanna, reports on Chartis' 2014 Category Leaders in Financial Crime Risk Management.  The leading provider of research, covering the global market for risk management technology, ranked Oracle as a top provider of the solutions firms need to solve financial crime, regulatory, compliance and fraud issues. The findings revealed the strength of Oracle's technology - the OFSAA Financial Crime and Compliance portfolio of applications deliver high-volume and low-latency suspicious transaction detection.  Read more here.
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Wednesday May 07, 2014

Customer Centric Banking Experiences: Where Banks are Falling Short and How They Can Deliver By Mark Atherton

Banks know that they must recreate the banking customer experience. Join Mark Atherton, Group Vice President of the Financial Services Business Unit, as he shares his personal experiences  and shows us how origination can be a possible starting point for banks to catch up with their customers on this front.
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Thursday Feb 20, 2014

How Can Customer Insight Improve the Customer Experience in Financial Services?

Delivering great customer insights into marketing, origination and servicing has always been a top priority for financial institutions. The move towards a guarded “risk-on” business strategy in most markets has emphasized the need for institutions to be better aware of the performance and risk aspects of their business, as they strive to deliver sustainable growth through all assisted and self-service channels.  Join Stuart as he expands on the topic.
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