Thursday Feb 20, 2014

How Can Customer Insight Improve the Customer Experience in Financial Services?

Delivering great customer insights into marketing, origination and servicing has always been a top priority for financial institutions. The move towards a guarded “risk-on” business strategy in most markets has emphasized the need for institutions to be better aware of the performance and risk aspects of their business, as they strive to deliver sustainable growth through all assisted and self-service channels.  Join Stuart as he expands on the topic.
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