Friday Apr 27, 2007

Support for Windows Mobile in Communications Suite 5

The Communications Suite 5 release includes support for Windows Mobile 5, to keep email and and calendar information in-synch. (Note: Even I found it a bit hard to find this in our docs; you have to go to the Communications Sync 3.0 Release Notes to find out that, yes, we do indeed support Windows Mobile 5.0.) When you install the new release, the Comms installer takes care of presence of only one data sync path between Connector for Outlook and Calendar Server, enabling your PDA with Windows Mobile and Communications Sync to sync email/calendar/contact info with Microsoft Outlook.

If necessary, you can download just the updated Communications Sync tool from the following download page:

http://www.sun.com/download/products.xml?id=45f95b76

On this page:

  1. Click Download.
  2. Log in with your SunSolve user ID/password.
  3. Download the SunJava_CommsSyncTool_Suite5_Windows.zip file.

Messaging Server/Calendar Server: Support for Sun Cluster and VCS

Every day I come across questions that ought to be in our Super Comms FAQ. That way, customers would be able to easily and quickly locate that kind of frequently-asked-for-information and get on with the task at hand. Where is that Super Comms FAQ located, you might ask? Well, right now, it's still an idea that I have, but believe it or not, I'm working on it. So stay tuned for details.

In the meantime, I'll be posting these faqable items to this blog, in hopes that such information is at least getting out to the community.

Today the question came up about cluster product support, including our own Sun Cluster software and Veritas Cluster Server, for Messaging Server and Calendar Server. I had to do some digging myself before I found it in the C5 Release Notes, but even that wasn't totally complete. So, here's the definitive matrix on this question, cluster products supported by both Messaging Server and Calendar Server:

Release
Sun Cluster (32-bit)
Veritas Cluster Server (32-bit)
Operating System
Java ES 2005Q4 and
Communications Suite 5
SPARC : SC 3.1, SC 3.0
X-86 : SC 3.1 U4
Linux : Sun Cluster does not support Linux.
SPARC only: VCS 5.0, 4.x,3.x Solaris OS 9 and 10

Monday Feb 12, 2007

Communications Express Browser Support

With the proliferation of browsers and versions of specific browsers, it's only natural that we get the question, and quite often, which browsers does Communications Express support? As always, start with the Release Notes to find out. For the current version, that is, Communications Express 6 2005Q4, the "supported" browsers are Netscape 7.2, IE 6.0 SP2 or later 6.x version, and Mozilla 1.4.

Though this is the "officially supported" browser list, we are always working to certify the most commonly used browsers over time.

Tuesday Dec 12, 2006

Communications Suite: Sun GDD to the Rescue

Here's a very cool project that I somehow got involved with (set to launch very shortly): Sun Gathering Debug Data. What is it? Perhaps it's best to say what GDD is not first: it is not a methodology, nor a tool, nor a process, nor a product. Rather, GDD is a way to better equip and educate customers who need to contact the Sun Support Center on what debug data they need to provide the first time they call. Analysis of call data for the Sun Support Center showed that all too often, call resolution was slowed by having to re-contact the customer for more data, sometimes multiple times. This translated to less customer satisfaction. The solution is to ask for all the pertinent debug data at the time of the first customer contact. Until now, such a complete list of what data to ask for, and how to collect it, didn't not exist in one convenient place.

Fortunately a team within Sun has taken the time to assemble the various commands, scripts, and processes to provide customers with what they need to cut down problem time to resolution. Customers will be able to download technical documents and scripts, by product, which will walk them through gathering all pertinent debug data related to the type of problem they are experiencing. The first release of GDD supports Messaging Server and Calendar Server, as well as many of the Java ES components, on all of the released operating systems.

You'll access GDD through a new web page that will show up soon (I'll post the link when it is live), as well as from the Comms Hub, and you'll get access to documentation and scripts by product.

For example, for Messaging Server, we've broken the problem areas down as follows:

  • What data to get for all problems
  • Installation problems
  • Hung or unresponsive process
  • Crashed process
  • Routing problem
  • MTA Queue problem
  • Webmail problem
I believe GDD will be a valuable tool for our customers and go a long way towards enhancing their satisfaction when dealing with Sun Support.

UPDATE: Here's the link to the Messaging Server GDD doc:

http://docs.sun.com/app/docs/doc/819-5355

UPDATE II: Here's the link to the Sun GDD site:

http://www.sun.com/service/gdd/index.xml

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Reporting about Unified Communications Suite Documentation, including news, Comms 101, documentation updates, and tips and tricks.

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