That's All Customers Want

Jonathon's blog entry from April 17 sparked a host of comments on what Sun needs to do for its customers. Being a docs person, I keyed into this comment (and other similar ones):

I want a docs.sun.com that has been updated and more easily navigated than what we had 5 years ago.

Honestly, I couldn't agree more. Being frustrated myself, that's why I pushed for the creation of an interim solution in the form of the BigAdmin Communications Suite Hub, which I view as a new front-end to our aging back-end docs repository. The Library Tab should serve as your place to go when seeking a Comms Suite doc. I've organized the docs by product, linking to where they reside on DSC, to make them easier to get to. I've also put up a downloadable zip file of all the Comms Suite 5 docs, so that you can go that route as well.

I hear this customer pain point, and I hope that some of these interim solutions will go some way towards easing that pain, at least in the Comms world.

Sidebar: Great rant on getting fed up with Sun here, with some choice comments about docs.sun.com.

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Reporting about Unified Communications Suite Documentation, including news, Comms 101, documentation updates, and tips and tricks.

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