Communications Suite: Hop on the Wiki Bus

I've been blogging about this for some time now, alerting the Comms Community to a big change coming your way for the Communications Suite: we're planning on developing all new information for Comms Suite, starting with Comms Suite 6 (Beta next month, RR Q1 next year, subject to change, of course), on a wiki. That wiki will be hosted on our wikis.sun.com, which uses the Confluence engine by Atlassian.

What should you expect?

Here's a quick list of items to start thinking about:

  • To be able to leave comments or contribute to the wiki content, you'll need to authenticate against wikis.sun.com. So, be sure you have created a Sun account. The wiki will accept SOA and SDN accounts. More information on registering here. Of course, to just view content, you won't have to log in.
  • Why are we doing this? Thinking is that the need for product information is ever expanding, which is requiring more participation--with everyone, both Sun employees and you, our customers and partners. We also believe that a wiki provides for greater efficiencies, enabling experts to quickly publish their knowledge. And of course, it will invite participation of experts from all domains. And, what about those pesky doc bugs that--ahem!--hang around forever. We're talking realtime doc bug fixes in this model, with immediate updates when something wrong or missing is discovered. Finally, Comms is a passionate community. This wiki will let us tap into that passion.
  • The devil is in the details, of course. But with a wiki, we can get immediate feedback that you'd like something different. Information can be structured to meet your needs. Furthermore, you can create your own views, if you will, of the information that is most relevant to you. For example, by using the Labels feature (which is a kind of tag that is affixed to the various wiki pages), you can categorize information. You could get a view of just Messaging Server MTA Howtos, for instance, or a slice of only Installation pages.
  • Of course, with any new model, we'll need a huge dose of courage. Yes, dangerous curves may lie ahead, but it looks like an exhilarating ride. So, get prepared to hop aboard the Comms Wiki bus!
Comments:

I myself think its a great idea... Sun's Comms suite is very powerful and more people should know about it and use it. Involving the community is sure to help expand the community. Kudos!

Posted by jrmy on December 20, 2007 at 02:19 AM MST #

Thanks jrmy. There's a lot of information out there waiting to be unlocked and shared. The Comms community is great about answering questions on the info-ims alias. Expanding ways we can collaborate in terms of more formal docs seems to be the next step.

Posted by Joe Sciallo on December 20, 2007 at 02:59 AM MST #

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Reporting about Unified Communications Suite Documentation, including news, Comms 101, documentation updates, and tips and tricks.

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