Monday Apr 29, 2013

Unified Communications Suite: Upcoming Training Opportunities

Learn How to Administer UCS, Troubleshoot Messaging Server, and Customize Convergence

The following info comes my way via Jim Vonick, thanks Jim!

Do you need to learn how to install, configure and administer Oracle Communications Unified Communication Suite?  Training is available through Oracle University in a Live Virtual Class format, which offers live instructor-led training with labs delivered over the Internet. 

Classes are currently scheduled for the following courses:

Upcoming Classes: Starting June 3 and August 12

Upcoming Class: Starting August 28

See a list of all Oracle Communications classes at http://education.oracle.com/pls/web_prod-plq-dad/ou_product_category.getFamilyPage?p_family_id=41&p_mode=Training.

Friday Apr 19, 2013

Why Wikis Are Great: UCS Calendar Server Administration Guide Reorganization

Want Documentation Convenience? Try a Wiki.

As a technical writer, I have to say, wikis can sure be convenient at times. Just this week, I was served up a major documentation request: reorganize the Calendar Server 7 Administration Guide, which meant moving sections around, creating new topic links, and so on. Typical writer handy man stuff.

In other writing environments, this could take a while, and then, even after doing the work, you'd have to navigate through a publication process to push the changes to your external repository, which itself, might not even be allowed off-release cycle, so to speak.

In any case, have a look at the newly revamped Calendar Server 7 Administration Guide. I have changed the logical flow somewhat and included a more expanded table of contents. Hopefully, this new arrangement is a better convenience. Still not finding what you are looking for? As always, drop a line or leave a comment here on this blog.

Friday Apr 12, 2013

Installing the Unified Communications Suite 7 Update 3 Stack: Not Just Solaris But Linux Too

Source

Now Available: UCS 7.3 Linux Instructions for a Single Host Deployment

Piggybacking on my last post, Installing the Unified Communications Suite 7 Update 3 Stack, I just wanted to alert the UCS community  that I have published the same set of instructions (the single host deployment example, in UCS parlance) for Linux now. To reiterate, if you need to create a Comms deployment, for say, evaluation or proof-of-concept purposes, these documents are the best place to start. For those of you who were waiting for the Linux flavor of this doc, your wait is now over.

Wednesday Apr 03, 2013

Installing the Unified Communications Suite 7 Update 3 Stack

Source

Looking to Create a UCS 7.3 POC Deployment? Stack it All on a Single Host.

If you need to create a Comms deployment, for say, evaluation or proof-of-concept purposes, the best place to go is the Single Host Deployment Example.

This doc "describes how to install Communications Suite 7 Update 3 software on one computer for a functioning deployment. This document is intended for any evaluator, system administrator, or installation technician who wants to install and evaluate the services delivered by these components."

It really takes all the guesswork out of deciding what configuration parameters to configure across the component products to get everything working. However, take note: This example deployment is not intended  for production purposes, and should be used for evaluation and for training purposes only.

Nevertheless, if you are new to the product, this is definitely the place I would recommend to start.

Monday Apr 01, 2013

Unified Communications Suite Summit 2013

Reconnecting with Comms

The UCS group gathered last week at our Santa Clara office for our annual Comms Summit. For me, it was a great opportunity to reconnect with Comms co-workers across all disciplines and geographies, and to participate in interactive sessions on the product.

My boss and I did a preso on knowing the audience that you are writing for, which got me thinking about how to use the wiki to provide some "role-based" views of the information. For example, say you are new to UCS and you are looking for product overview and capability type information. What you want to see is different from say what a current user of the product might want. The current user might want a view that is weighted towards administration and troubleshooting. A third user, for example, a developer, might want a view that provides easy access to API and customization information.

But, before charging ahead on seeing what it would take to get the wiki to do this, I got some other feedback: that some folks still appreciate just the PDF view of documentation. This audience (especially implementors) wants a standard spreadsheet of titles, such as Installation Guide, Administration Guide, and so forth, with the ability to see the title either in HTML (in our case, Wiki), or to download a PDF.

So, What's The Takeaway?

For the traditional PDF view, we do already cover the bases. You can use the Home2 view of the documentation to access the high-level doc titles by current release and product, and get a PDF.

What about those of you who want more of a role-based view of the documentation? My first suggestion would be to provide some education on how to better search for what you want. Right now, my number one recommendation is to use this Google Custom Search Engine (GCSE) that I put together:

Oracle Communications Unified Communications Suite Documentation Search

The next step would be for me to try and do some doc rearchitecting to utilize the power of the wiki to carve out some distinct, separate role-based views. It occurs to me that a quick-and-dirty way of providing some role-based views would be to utilize the Confluence label feature and the content-by-label macro, to assemble some index-like pages.

 So, as a UCS user, let me know if this is something that you would like to see. As always, either drop me a line or leave a comment.

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Reporting about Unified Communications Suite Documentation, including news, Comms 101, documentation updates, and tips and tricks.

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