Friday Mar 22, 2013

Unified Communications Suite: Top Player Second Year in a Row

Analysis of the Market for Messaging Platforms for Service Providers Shows Oracle Is Tops

Leading analyst firm, The Radicati Group, Inc., has ranked Unified Communications Suite the Top Player in the service provider messaging platforms market for the second year in a row in its "Message Platforms for Service Providers - Market Quadrant 2012" report. Read the full report here:

Tuesday Mar 19, 2013

Email Phishing Casting Ever Longer Lines

Think Spam Has Gone Away? Guess Again.

Osterman has another well-written post up, this time about the enhanced phishing technique referred to as "longline phishing." The term comes from commercial longline fishing, in which "...a main line of up to several miles in length contains hundreds or thousands of short lines with hooks, each loaded with their own bait." Email longline phishing tries to accomplish something similar by using high volumes, highly customized messages, and  zero-day exploits that bypass existing anti-virus methodologies. As Osterman says:

"The genius behind the longline phishing attack is that a) volumes of any one message are extremely low, which makes recognition of these attacks difficult; b) overall volumes of messages received per potential victim are also low, often not triggering conventional anti-spam or anti-malware defenses; c) the attacks exploit vulnerabilities for which no defense is yet available; and d) botnets are used to distribute the attack across a wide range of sending IP addresses – one such attack, designed “Letter.htm” by Proofpoint, found in excess of 25,000 unique senders IPs in use."

Longline phishing is also particularly effective because "the perpetrators will compromise legitimate Web sites to distribute malware in order to gain higher clickthrough rates from potential victims."

Now, for you long-time savvy Unified Communications Suite administrators, this comes as no news. (Indeed, see my post from 2009: Email Phishing: Still a Big Problem.) But perhaps it has been a while since you have looked at your anti-spam setup and techniques, so as a reminder, I'll point you to the document, Protecting Against Spammers who Compromise Messaging Server User Accounts, for best practices on combating this issue.

And go read Osterman's entire article, it's worth it.

Bonus: I updated the Unified Communications Suite wiki tag cloud so that if you look under either antispam or spam, you can see at a glance all the related documentation on this topic.

Sunday Mar 17, 2013

Towards a Better UCS: Collaboration Helps Everyone

Using the Unified Communications Suite Documentation Wiki to Share Knowledge

Just wanted to remind the UCS community that not only can you use the documentation wiki to leave feedback and questions about the UCS documentation, you can also use it to share your knowledge.

Case in point, and of specific interest to Indexing and Search Service users: Thanks to JimKlimov for contributing his script to automatically provision and remove ISS indexes. As Jim himself posted, "Hope this helps someone else." 'Nuff said.

Note: You do need an Oracle ID to be able to log in to the wiki to add comments.

Tuesday Mar 12, 2013

No Joke: All the Communications Suite Release Notes You Ever Wanted

Keeping Track of Unified Communications Suite Release Notes in a Single Location

I sometimes forget about how easy it is to manufacture a new wiki view of the Unified Communications Suite documentation. While looking for something today, I came across the Communications Suite Release Notes Across All Releases page. I remembered back to when I first created this page, thinking what a great idea: having an easy way to access the release notes for each Unified Communications Suite component product by release, all at once. No clicking around from page to page or wiki space to wiki space. 

Making this view is a breeze: underneath the covers, it consists of a one-line macro per wiki space that says, grab the pages tagged (labeled) "releasenotes" and display. That's it.

So not only is this a useful page, in wiki-land, it's very easy to cobble together, saving both me, the writer, time in creating it, and you (the reader) time in getting what you need. No joke: a release notes win-win.

Friday Mar 08, 2013

Unified Communications Suite 7 Update 3: Go Get it!

We shipped the latest version (7 Update 3) of Unified Communications Suite today. This should get you started:

Saturday Mar 02, 2013

What Scott Says

Welcome to another one of my Infodev blogging comrades, Scott Miller. Here.

Friday Mar 01, 2013

UCS Documentation: Not Letting a Good Idea Go to Waste

Does Documentation Need to Zip It?

Owen over at the Ops Center blog had a nice idea. He put together and uploaded a zip file of all the documentation for Ops Center, so that if you are operating at a dark site, or without Internet access, you can have a portable version of the docs.

I don't have enough personal experience with the UCS audience to say if you'd like this as well, so I thought I'd take the opportunity to pose the question.

Is this something the Unified Communications Suite community would be interested in having for the UCS documentation? If so, leave a comment and let us know. It's certainly a good idea that I don't want to go to waste if it would prove valuable for UCS.

3/22/13 Update: Based on feedback that I received, you can download a zip file of all the UCS 7.3 documentation (PDF format) here.


Reporting about Unified Communications Suite Documentation, including news, Comms 101, documentation updates, and tips and tricks.


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