Wednesday Feb 27, 2013

Unified Communications Suite: Creating Custom Applications Using ENS

Choosing the Correct Event Notification Service Documentation

Recently we received an inquiry through the software forums about creating custom applications for Messaging Server dealing with message notifications. This started a conversation about the ENS documentation that I would like to clarify.

Sidebar: Event Notification Services, ENS, is the underlying publish-and-subscribe service available in Messaging Server. ENS provides a server and APIs for publishers and subscribers. A publisher makes an event available to the notification service. A subscriber tells the notification service that it wants to receive notifications of a specific event.

Going forward with Messaging Server 7 Update 4, you should be using the ENS C API as the simplest and most stable way to interact with events provided by Messaging Server. The ENS C API is documented in the Current Event Notification Service C API Reference page.

And so we come to a source of confusion. The documentation for the older style API is still available on the Communications Suite wiki, and so if you search for say, "ENS API," you are likely to find it. I would link to it, but I really don't want to send anyone there. Indeed, that page will be removed shortly so as to not cause confusion anymore. Just to reiterate, use the ENS C API as documented in Current Event Notification Service C API Reference.

I hope this helps move beyond the "clear as mud" situation that we sometimes find ourselves in.

Wednesday Feb 20, 2013

Unified Communications Suite: Tuning in to the Sound of a Well Performing Deployment

Getting Started with Unified Communications Suite Performance Tuning

Making sure that your Communications Suite deployment is performing at its best is an ongoing mission. Fortunately, we have a solid starting point: Communications Suite Tuning and Best Practices

In this document, you'll find "...various tuning hints, tips, and current best practices for Communications Suite in an effort to simplify the process of improving Communications Suite performance and to avoid known issues."

There are three basic sections to this content:

  • General, for high-level monitoring concerns
  • Operating Systems, for specific items to check by platform
  • Component Products, with tips for each component of the Communications Suite stack               Source

Furthermore, some components have more detailed information that is collected on component-specific pages. And finally, still more performance tuning content on other topics is also gathered on the wiki. See the wiki's tuning label page for a look at all the performance tuning information that is available.

Friday Feb 15, 2013

Oracle Communications Messaging Server: Managing Storage Requirements

Oracle Communications Messaging Server and Tiered Storage

For those of you who missed this great information that we published over a year ago, I highly recommend that you have a look: Messaging Server and Tiered Storage Overview. Even if you were aware of this content, it's worth reviewing again, not only for a recap of how the Messaging Server message store operates, but to understand store performance characteristics, and how to plan for and allocate store partitions across your storage devices. Whether you are an ISP or enterprise, this content is a must read.

Wednesday Feb 13, 2013

Email: Moving From Business Intelligence to Intelligent Business

source

I have to quote Michael Osterman again, this time from his article Using the Intelligence Locked away in Email:

For most organizations, the largest single source of information about what’s going on in their business is the collection of user mailboxes and email archives...This rich source of content can provide valuable business intelligence to decision makers, but few extract even a fraction of the valuable content contained therein.

So if you are using our Messaging Server, for starters, you should also be using our Indexing and Search Service product. It only makes your business that more intelligent.


Wednesday Feb 06, 2013

You Can't Beat Free Stuff

My Oracle Communications blogging comrade Leif Lourie is giving away free knowledge. Check it out.

Tuesday Feb 05, 2013

The Demise of Email Has Been Prematurely Reported

source

In 2009, I found many claims on the demise of email. Back then, my own, for-what-it-was-worth opinion was "no way." Perhaps that was a knee-jerk reaction on my part, or perhaps it was a statement that arose out of my own use and dependance upon email and I needed to deny the rise of social networks. Well, it now appears that those reports were perhaps just a bit exaggerated. According to Michael Osterman of Osterman Research, email is alive as ever, in fact, email use is up. Today he writes (emphasis mine):

In the 2009 to 2011 timeframe, there were a number of articles in the trade and popular press about the demise of corporate and personal email.  Many believed that email use would dwindle as younger people entered the workforce, those weaned on social media and text messaging.  Email was for the “grups” (you’re welcome, original Star Trek fans), while newer forms of communication would replace it.

Maybe someday, but not now.  We just completed a survey with corporate email users to determine if that was the case.  What we found is that 42% of email users are employing email more today than they were 12 months ago, while only 10% are using it less.  The remainder are using email at about the same level they were a year ago.

Our research also found that email continues to be the dominant communication tool used in the workplace.

Moreover, I completely agree with his statement that one of the reasons that email remains and grows in popularity is that it serves as a:

...repository of emails, contacts, files and other information that acts as something of a flat-file database in which we can store content that is easily searchable.

This Is Where Indexing and Search Service for Oracle Communications Unified Communications Suite Comes In

If you are like me, you not only need the ability to search the subjects and bodies of your email message, you need the ability to search your email attachments. Indeed, more and more, my email inbox has become my go-to storehouse of documents, spreadsheets, presentations, PDFs, and so on. So finding data, and finding it fast, is where email inboxes need to go.

Which brings me to Oracle's Indexing and Search Service product. If you haven't heard by now, Indexing and Search Service enables you to quickly search and view your email attachments. Here are some cool facts about Indexing and Search Service:

  • Integrated with our Messaging Server and Convergence products, enabling nearly instantaneous results from complex searches such as cross-folder searches.
  • Because it is deployed as a separate service, the actual search effort is offloaded from Messaging Server.
  • Any IMAP client that can communicate with Messaging Server can take advantage of this powerful search service.

Rather than go on in more detail, refer to the following Indexing and Search Service blog posts and documentation links for more information.

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Reporting about Unified Communications Suite Documentation, including news, Comms 101, documentation updates, and tips and tricks.

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