Monday Feb 23, 2015

Updated Oracle Platinum Services Certified Configurations

Effective February 20, 2015, Oracle Platinum Services is now available with an updated combination of certified components based on Oracle engineered systems: Oracle Exadata Database Machine, Oracle Exalogic, and Oracle SuperCluster systems. The Oracle Platinum Services certified configuration matrix has been revised, and now includes the following key updates:
  • Revisions to Oracle Exadata Storage Server to include 12.1.2.1.0
  • Addition of the X5-2 Oracle Exadata system for non-virtual deployments*
  • Revisions to Exalogic Elastic Cloud Software versions
  • Revisions to Oracle Exadata Operating System patch levels to clarify version is determined by Exadata Storage Server version

Review the updated list of qualifying certified configurations, and make sure your customers are familiar with the industry-leading Oracle Platinum Services and how it allows them to achieve maximum performance while lowering total cost of ownership.

For more information, visit the Oracle Platinum Services web page where you will find information such as customer collateral, FAQ?s, certified configurations, technical support policies, customer references, links to related services and more.

Monday Jun 30, 2014

IDC on support-related benefits of integrated infrastructure

Learn what IDC has to say about the significant support-related benefits of integrated infrastructure and platforms and important support considerations for optimizing ongoing IT operations.

Tuesday Jan 29, 2013

Exalogic X3-2 Now Certified for Oracle Platinum Services

  • In addition to Exadata and Supercluster, Oracle Platinum Services, is now available for Exalogic X3-2. Oracle Platinum Services represents a new model in IT support that provides remote fault monitoring, industry-leading response times and patch deployment services for qualified Oracle Premier Support customers – at no additional cost. These services provide a unique opportunity to differentiate Oracle in discussions with customers and now the Exalogic X3-2 is certified for Platinum coverage.

Learn More

With Oracle Platinum Services, customers spend less time supporting their systems and more time supporting their business. Learn more by exploring these links:

Saturday Sep 10, 2011

Oracle Exadata Migration and Optimization at OOW 2011, by Oracle Advanced Customer Support Services

Learn Best Practices at Oracle OpenWorld 2011

Hear directly from customers on key best practices including migrating to Oracle Exadata and optimizing the performance and availability of Oracle Exadata, as well as leveraging Oracle Advanced Customer Support Services, by attending one or more of the eight sessions on these topics at Oracle OpenWorld. Highlights include:

As part of the best practices, you’ll get tips on how to leverage mission-critical support delivered by Oracle Advanced Customer Support Services with a dedicated support team, proactive guidance, and preventive monitoring to maximize availability and performance of Oracle technology. Learn more about Oracle Advanced Customer Support Services at Oracle OpenWorld 2011.

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