Wednesday Jun 18, 2014

New Automated Data Collection Utility for Troubleshooting AutoVue Client/Server Issues

The process of troubleshooting issues with AutoVue Client/Server Deployment (for example, users suddenly unable to connect to the AutoVue server) sometimes requires collection and analysis of specific files from the AutoVue server. Such files may include log files, property files, and user profile files.

Historically, the collection of these files was a manual process. Recently, however, the Oracle Support team released a new automated data collection utility called “AVCollect” (short for “AutoVue Collect”) to simplify this task. The tool is a lightweight Java-based application that runs directly from a Jar file, and collects the abovementioned files as well as the timestamps of the AutoVue server runtime libraries. This automated approach speeds up the data collection process and ensures that the correct files are gathered.

Future enhancements to the utility are underway, including the ability to collect the AutoVue server diagnostics output, system-level info, and so on. For now, make sure your AutoVue server administrators download and familiarize themselves with our first release of the AVCollect tool via the following knowledge base document:

Note 1677441.1 - Using the AVCollect Tool to Automatically Collect AutoVue Server Log Files and Configuration Files

And as always, if you have any additional suggestions for the tool, feel free to share them through the AutoVue MOS Community.

Wednesday Apr 23, 2014

Troubleshooting printing-related issues with AutoVue

Not long ago I posted an article related to troubleshooting connection issues with AutoVue Client/Server Deployment. Following on that theme - since the majority of my posts originate from our Customer Support team - I wanted to highlight a different troubleshooting guide that was recently published in the My Oracle Support portal:

Note 1621489.1 - AutoVue Printing Troubleshooting Guide

This knowledge base document is as the title states - a troubleshooting guide for different types of printing issues that may be encountered on rare occasions with AutoVue (primarily related to the printed output not appearing as the user expects). Printing is impacted by many factors (print drivers, user-defined settings, input document, Java version, etc), and the troubleshooting guide provides a consistent approach for narrowing the scope of the issue and gathering the necessary details and logs to resolve it.

Wednesday Jun 30, 2010

Log4j - The AutoVue Support Engineer's Weapon Of Choice

[Read More]
About

The authors of this blog are members of the AutoVue Enterprise Visualization team at Oracle. The views expressed on this blog reflect those of the members and do not necessarily reflect the views of Oracle.

Search

Archives
« April 2015
SunMonTueWedThuFriSat
   
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
21
22
23
24
25
26
27
28
29
30
  
       
Today