Monday Feb 24, 2014
Tuesday Feb 11, 2014
By Graham McKendry on Feb 11, 2014
Wednesday Nov 13, 2013
By Graham McKendry on Nov 13, 2013
I’ve posted a number of different Support process-related and tool-related blog entries over the past few years, and one common question I received back from various customers and partners is “How can I easily track AutoVue bugs & enhancements for status updates?”
The capability to track bug status through the My Oracle Support (MOS) portal has existed in different forms for a while, although hasn’t necessarily been easy to find without going through specific segments of the extensive MOS training. Recently, the instructions were consolidated into the following highly recommended knowledge base article:
KM Note 1298390.1 - How to Monitor a Bug from My Oracle Support
The note covers various capabilities, including:
- How to add the new ‘Bug Tracker’ widget to your MOS dashboard
- How to add and manage bugs within the Bug Tracker
- How to enable email notifications for bug status updates
Make sure to pass this KM Note along to your MOS users in case they haven’t already configured this valuable feature.
Tuesday Jul 30, 2013
By Graham McKendry on Jul 30, 2013
For any AutoVue server Administrators and System Integrators that weren’t able to attend the live session – or who enjoyed it so much that you want to view it again – a recording is available through the My Oracle Support portal as follows:
- Access Oracle KM Note 1455798.1 (https://support.oracle.com/epmos/faces/DocumentDisplay?id=1455798.1)
- Click on the ‘Archived 2013’ tab
- Click on either the Recording or PDF link for the session titled “Installation and Configuration of AutoVue Client/Server Deployment”
Feel free to post any questions related to the webcast, as well as any suggestions for future webcasts, into the My Oracle Support AutoVue Community (https://communities.oracle.com/portal/server.pt/community/autovue/271).
Tuesday Mar 05, 2013
By Graham McKendry on Mar 05, 2013
There have been a number of changes/improvements to the My Oracle Support (MOS) portal over the past year, and one that I find quite useful is the ability to easily add multiple products to the ‘Knowledge Articles’ widget in your dashboard. This allows you to keep an eye on recently created/updated articles for whichever Oracle products you’re interested in, as well as recent Alerts for those products. Here’s an outline of the steps to configure this in your MOS dashboard:
- Click the ‘Customize Page’ link near the top-right.
- Locate your ‘Knowledge Articles’ widget (if not already added, click on ‘Add Content’ to add it).
- In the ‘Knowledge Articles’ widget, click on the wrench icon at the top-right.
- Select any products for which you’d like to maintain a feed of recently created/updated articles. For example if you’d like to monitor articles for all flavors of AutoVue, type ‘autovue’ in the Products dropdown and the auto-complete will present all of the different AutoVue products to choose from.
Another nice feature is that you can have multiple ‘Knowledge Articles’ widgets in your dashboard, allowing you to track different product lines separately if preferred. Here’s a screenshot of my MOS dashboard, where I track AutoVue articles and Primavera articles in two separate widgets:
For more tips & tricks on searching and browsing the knowledge base, click on the 'Webcasts and Recordings' link in your MOS dashboard, from which you'll find a video recording all about search and browse capabilities.
Thursday Oct 25, 2012
By Graham McKendry on Oct 25, 2012
I’m pleased to announce the AutoVue “Get Proactive” page within the My Oracle Support portal. This new dynamic document links to valuable resources for AutoVue users, administrators, and integrators – Not only to remain up-to-date on Support and technical topics, but also to enhance your knowledge in planning for upgrade and maintenance activities for your AutoVue products.
To access the AutoVue Get Proactive page, log into the MOS portal, search for note number 432.1 in the search field at the top-right, and once in the document select “Agile and AutoVue” from the dropdown (as shown in the following screenshot):
The Get Proactive page is a working document, and we plan to include new resources as they become available. Therefore make sure to bookmark the document, and if you have any suggestions please post them using the ‘Add Comment’ feature within the document, or through the AutoVue Community.
Tuesday Aug 21, 2012
By Graham McKendry on Aug 21, 2012
The AutoVue Support team is pleased to announce that we’ve implemented a few enhancements to the Service Request (SR) logging process within the My Oracle Support portal:
1. Problem Type: The ‘Problem Type’ dropdown list now includes subcategories in order to refine the suggested knowledge base articles and control the actual questions that get asked. For example if an SR is logged against one of the core AutoVue products, you’ll be presented with 3 top-level categories, each with a number of sub-categories, as shown in the following screenshot:
2. Recommended Documents: Once the Problem Type is specified, you’ll be presented with a list of recommended knowledge base documents, as well as a recommended “best match” document:
Note: If you decide to view one of the recommended documents, you’ll have the option of either returning to the SR submission process, or cancelling the process if the document answered your question:
3. Relevant Questions: Each of the Problem Type templates now includes context-specific questions in order to provide the Support team with as much relevant information as possible in the initial submission.
These enhancements are intended to provide clearer information to both customers and to the Support team, and ultimately to improve the efficiency of the SR process. If you have any suggestions to improve the SR templates further, feel free to post them into the AutoVue Community within the My Oracle Support portal.
Thursday May 03, 2012
By Warren Baird on May 03, 2012
- Catia 5R21
- SolidWorks 2012
- SolidEdge ST3 and ST4
- Creo Parametric 1.0
- Creo Element/Direct Modeling 17.10 to 18.00
- Creo Element/Direct Drafting 17.10 to 18.00
- PLM XML
- Cadence Concept HDL 16.6
- Allegro Layout 16.5
- Orcad Capture 16.5
- MS Word 2010
- MS Excel 2010
- MS PowerPoint 2010
- MS Outlook 2010
Wednesday Mar 28, 2012
By Graham McKendry on Mar 28, 2012
For more information on Oracle’s Lifetime Support policy, visit http://www.oracle.com/us/support/lifetime-support/lifetime-support-software-342730.html and click on the link titled “Lifetime Support Policy: Oracle Applications (PDF)”.
By Graham McKendry on Mar 28, 2012
- SSL configuration during the installer: To configure SSL encryption between the AutoVue VueServlet and AutoVue server.
- User authentication configuration during the installer: To configure Kerberos authentication between the AutoVue client and AutoVue server (for environments where users are not already authenticated to a back-end system).
These configurations are optional although recommended. For more information regarding these options, check out Oracle’s KM Note 1437447.1, as well as the AutoVue 20.2.0 Client/Server Deployment documentation (namely the Installation and Configuration Guide).
Friday Jan 06, 2012
By Graham McKendry on Jan 06, 2012
I’ve seen a few questions in recent months regarding the various status codes that Oracle uses to indicate the current status of bugs logged in the My Oracle Support (MOS) system. The status code of a given bug can be seen by opening the bug report in MOS and looking for the ‘Status’ field (which is at the top-left of the report):
Yes, there are a LOT of bug status codes used at Oracle (more than 50 of them), and different product groups at Oracle may use the codes in slightly different ways.
The good news is that the AutoVue group uses a relatively small subset of these status codes, and for the most part uses them in the same way as other Oracle groups. Our Support team outlines this – including details of our one “special-use” status code (status 16) – in the following KM Note:
Note 790873.1 - Oracle Bug Status Codes for AutoVue Product Family
For those of you tracking the status of any bugs for your AutoVue/VueLink/DPS products, make sure to read through the KM Note so that you’re familiar with the status code flow and can easily tell where a particular bug is in its fix lifecycle.
Wednesday Oct 19, 2011
By Graham McKendry on Oct 19, 2011
The AutoVue support team is pleased to announce the release of the AutoVue Product Information Center (abbreviated as “PIC”):
This new KM Note in the My Oracle Support portal is a one-stop-shop providing valuable information and announcements regarding the different AutoVue and VueLink products and applies to AutoVue administrators, integrators and users. The PIC links to various important technical articles in order to help you deploy, troubleshoot, and proactively manage your AutoVue environment.
Make sure to bookmark the PIC as it will be updated on a regular basis.
Tuesday Aug 02, 2011
By Graham McKendry on Aug 02, 2011
There are only a couple of patches listed there so far (one that provides Unigraphics 7.0/7.5 support, and one that re-introduces PDF snapping capabilities), and the Support team will make sure to keep updating the note if any newer patches become available.
Friday Jul 29, 2011
By Graham McKendry on Jul 29, 2011
This means is that there won’t be any new patches/hotfixes for the 19.3.x versions of AutoVue (19.3.0 / 19.3.1 / 19.3.2 / 19.3.3 / 19.3.4). In addition, since the Oracle Support team is no longer guaranteed to maintain all of the 19.3.x environments in-house, your primary sources of technical support assistance for the 19.3.x versions are the documentation, Oracle’s knowledge base in the My Oracle Support portal, and the various collaboration platforms such as the My Oracle Support AutoVue Community.
Customers and partners are strongly encouraged to upgrade deployments & integrations to the latest version of AutoVue (currently 20.1.0), not only to take advantage of continued Premier Support (AutoVue 20.1.0 is under Premier Support from March 2011 to March 2016), but also to take advantage of the huge number of new features, supported formats, and fixes.
If you’re planning an upgrade from AutoVue 19.3.x to AutoVue 20.1.0 and have any questions not already answered through the docs / knowledge base / forums / etc, feel free to ask through the MOS Community or in response to this post.
Similarly, if you’re planning to update 19.3.x-compatible integration to make it compatible with AutoVue 20.1.0, and have any integration-related questions, feel free to post them into the AutoVue integrations forum.
Monday Jun 27, 2011
By Celine Beck on Jun 27, 2011
Customer feedback is essential in helping us deliver best-in-class Enterprise Visualization solutions which are centered around real-world usage. As the Oracle AutoVue Product Management team is busy prioritizing the next round of improvements, enhancements and new innovation to the AutoVue platform, I thought it would be a good idea to provide our blog-readers with a recap of how best to provide product feedback to the AutoVue Product Management team. This gives you the opportunity to help shape our future agenda and make our solutions better for you.
- Enterprise Visualization Special Interest Group (EV SIG): the AutoVue EV SIG is a customer-driven initiative that has recently been created to share knowledge and information between members and discuss common and best practices around Enterprise Visualization. The EV SIG also serves as a mechanism for establishing and communicating to AutoVue Product Management users’ collective priorities for the future development, direction and enhancement of the AutoVue product family with the objective of ensuring their continuous improvement. Essentially, EV SIG members meet in order to share and prioritize feedback and use this input to begin dialog with the AutoVue Product Management team on what they deem to be the most important improvements to Enterprise Visualization solutions. The AutoVue EV SIG is by far the best platform for sharing and relaying feedback to our Product Strategy / Management team regarding general product enhancements, industry-specific scenarios, new use cases, usability, support, deployability, etc, and helping us shape the future direction of Enterprise Visualization solutions. We strongly encourage ALL our customers to sign up for the SIG; here is how you can do so:
- Sign up for the EVSIG mailing list
- b. Visit the group’s website
- c. Contact Dennis Walker at Harris Corporation directly should you have any questions: dwalke22-AT-harris-DOT-com
Again, feedback from customers and partners is critical to ensure we offer solutions that have the biggest impact on customers’ business processes and day-to-day operations. All feedback is welcome,. So please don’t be shy!
The authors of this blog are members of the AutoVue Enterprise Visualization team at Oracle. The views expressed on this blog reflect those of the members and do not necessarily reflect the views of Oracle.
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- How-To: AutoVue Bug Status Tracking & Email Notifications