Thursday Mar 13, 2014

How-To: Searching for list of bug fixes in a given AutoVue version

I wanted to add to the couple different posts I submitted in the past on how to track and understand Bug reports in the My Oracle Support (MOS) portal. I've received the occasional question from customers and partners regarding where to find a list of bug fixes for a given version of AutoVue (e.g. in order to evaluate the potential advantages of upgrading, beyond the product enhancements outlined in the Release Notes hosted on the documentation website).

The easiest way to view the bug fixes for a given version of AutoVue is through the Advanced Search feature in the MOS portal, which allows you to search the Oracle BugDB based on the specific products and version number you're interested in. For example to search for the list of bugs fixed in AutoVue 20.2.2:

  1. Log into the MOS portal
  2. Click on 'Advanced Search' in the upper-right corner
  3. In the Advanced Search dialog, specify the following:
    • Source: Bug Database
    • Related to the Product: Add all 5 flavors of AutoVue (Oracle AutoVue Office, Oracle AutoVue 2D Professional, Oracle AutoVue 3D Professional Advanced, Oracle AutoVue EDA Professional, Oracle AutoVue Electro-Mechanical Professional)
    • Fixed in Version: 20.2.2
  4. Click on 'Search'

If needed you can further refine the search by keywords - e.g. if interested in fixes related to specific file formats, platforms, features, etc.

Also if you have questions regarding any of the bugs or enhancements listed as fixed/implemented in a given AutoVue version, feel free to post into the AutoVue Community and our team will be happy to follow up.

Wednesday Mar 12, 2014

Interactive troubleshooting using knowledge Assistants

Over the past couple years our Support organization has been publishing a number of new types of content in the My Oracle Support (MOS) knowledge base, beyond the standard/static how-to and problem-solution documents. More recently, we've been working on a new type of document - or more specifically a tool - called Assistants.

Assistants are interactive documents that guide the reader through a question tree towards known solutions for specific areas of troubleshooting. Oracle is in the process of creating Assistants across all of the product lines, and the first one we created for AutoVue is for a subject area dear to our hearts:

Assistant: Troubleshooting Connection Issues when Using AutoVue Client/Server Deployment (Doc ID 1615930.2)

Here's an example of a particular question tree, which in the case of this Assistant goes 2-3 layers deep before presenting known solutions on the right:

Make sure to check it out, share your feedback, and let us know (via comments in the document or through this blog) what other subject areas you'd like to see for new Assistants!

Monday Feb 24, 2014

AutoVue 20.2.2 now supports SolidWorks 2014 format

On the heels of my previous blog post announcing support for SolidEdge ST6 format in AutoVue 20.2.2, I’m pleased to announce that Oracle Dev today added support for SolidWorks 2014 format in AutoVue 20.2.2 (also via a generally-available patch). The patch is available for download through the My Oracle Support portal, and additional details are included in KM Note 1605858.1.

Tuesday Feb 11, 2014

AutoVue 20.2.2 now supports SolidEdge ST6 format

I’m pleased to announce that Oracle Dev recently added support for SolidEdge ST6 files in AutoVue 20.2.2, via a generally-available patch. The patch is available for download through the My Oracle Support portal, and additional details are included in KM Note 1605858.1.

Wednesday Nov 13, 2013

How-To: AutoVue Bug Status Tracking & Email Notifications

I’ve posted a number of different Support process-related and tool-related blog entries over the past few years, and one common question I received back from various customers and partners is “How can I easily track AutoVue bugs & enhancements for status updates?”

The capability to track bug status through the My Oracle Support (MOS) portal has existed in different forms for a while, although hasn’t necessarily been easy to find without going through specific segments of the extensive MOS training. Recently, the instructions were consolidated into the following highly recommended knowledge base article:

KM Note 1298390.1 - How to Monitor a Bug from My Oracle Support

The note covers various capabilities, including:

  • How to add the new ‘Bug Tracker’ widget to your MOS dashboard
  • How to add and manage bugs within the Bug Tracker
and probably most interesting to MOS users...
  • How to enable email notifications for bug status updates

Make sure to pass this KM Note along to your MOS users in case they haven’t already configured this valuable feature.

Tuesday Jul 30, 2013

Webcast – Installing/Configuring AutoVue CS Deployment

On May 22nd our Support team presented a webcast titled “Installation and Configuration of AutoVue Client/Server Deployment” as part of Oracle’s Advisor Webcast series. The 40-minute training session provided an overview of the steps for installing AutoVue Client/Server Deployment, as well as post-install steps and answers to some of the issues that might arise.

For any AutoVue server Administrators and System Integrators that weren’t able to attend the live session – or who enjoyed it so much that you want to view it again – a recording is available through the My Oracle Support portal as follows:

  1. Access Oracle KM Note 1455798.1 (https://support.oracle.com/epmos/faces/DocumentDisplay?id=1455798.1)
  2. Click on the ‘Archived 2013’ tab
  3. Click on either the Recording or PDF link for the session titled “Installation and Configuration of AutoVue Client/Server Deployment”

Feel free to post any questions related to the webcast, as well as any suggestions for future webcasts, into the My Oracle Support AutoVue Community (https://communities.oracle.com/portal/server.pt/community/autovue/271).

Tuesday Mar 05, 2013

Tracking product-specific knowledge articles in the My Oracle Support portal

There have been a number of changes/improvements to the My Oracle Support (MOS) portal over the past year, and one that I find quite useful is the ability to easily add multiple products to the ‘Knowledge Articles’ widget in your dashboard. This allows you to keep an eye on recently created/updated articles for whichever Oracle products you’re interested in, as well as recent Alerts for those products. Here’s an outline of the steps to configure this in your MOS dashboard:

  1. Click the ‘Customize Page’ link near the top-right.
  2. Locate your ‘Knowledge Articles’ widget (if not already added, click on ‘Add Content’ to add it).
  3. In the ‘Knowledge Articles’ widget, click on the wrench icon at the top-right.
  4. Select any products for which you’d like to maintain a feed of recently created/updated articles. For example if you’d like to monitor articles for all flavors of AutoVue, type ‘autovue’ in the Products dropdown and the auto-complete will present all of the different AutoVue products to choose from.

Another nice feature is that you can have multiple ‘Knowledge Articles’ widgets in your dashboard, allowing you to track different product lines separately if preferred. Here’s a screenshot of my MOS dashboard, where I track AutoVue articles and Primavera articles in two separate widgets:

 For more tips & tricks on searching and browsing the knowledge base, click on the 'Webcasts and Recordings' link in your MOS dashboard, from which you'll find a video recording all about search and browse capabilities.

 

Thursday Oct 25, 2012

Get Proactive With AutoVue Support!

I’m pleased to announce the AutoVue “Get Proactive” page within the My Oracle Support portal. This new dynamic document links to valuable resources for AutoVue users, administrators, and integrators – Not only to remain up-to-date on Support and technical topics, but also to enhance your knowledge in planning for upgrade and maintenance activities for your AutoVue products.

To access the AutoVue Get Proactive page, log into the MOS portal, search for note number 432.1 in the search field at the top-right, and once in the document select “Agile and AutoVue” from the dropdown (as shown in the following screenshot):


The Get Proactive page is a working document, and we plan to include new resources as they become available. Therefore make sure to bookmark the document, and if you have any suggestions please post them using the ‘Add Comment’ feature within the document, or through the AutoVue Community.

Tuesday Aug 21, 2012

Enhanced Templates When Submitting AutoVue Service Requests

The AutoVue Support team is pleased to announce that we’ve implemented a few enhancements to the Service Request (SR) logging process within the My Oracle Support portal:

1. Problem Type: The ‘Problem Type’ dropdown list now includes subcategories in order to refine the suggested knowledge base articles and control the actual questions that get asked. For example if an SR is logged against one of the core AutoVue products, you’ll be presented with 3 top-level categories, each with a number of sub-categories, as shown in the following screenshot:



2. Recommended Documents: Once the Problem Type is specified, you’ll be presented with a list of recommended knowledge base documents, as well as a recommended “best match” document:


Note: If you decide to view one of the recommended documents, you’ll have the option of either returning to the SR submission process, or cancelling the process if the document answered your question:


3. Relevant Questions: Each of the Problem Type templates now includes context-specific questions in order to provide the Support team with as much relevant information as possible in the initial submission.

These enhancements are intended to provide clearer information to both customers and to the Support team, and ultimately to improve the efficiency of the SR process. If you have any suggestions to improve the SR templates further, feel free to post them into the AutoVue Community within the My Oracle Support portal.

Thursday May 03, 2012

New toys! Lots of new versions of Document Formats Supported in 20.2.0

The only constant in the software industry is change --- and one form that change takes is new releases of software that includes updates to document formats.   Whether you are using an office suite, or a high end 3D cad package (or something in between) there will be regular software updates - and some of them will change the underlying document formats.

The AutoVue team always works very hard to ensure that we incorporate support for all of the latest and greatest new versions of software packages out there, and our recent 20.2.0 release of AutoVue is no exception.   Some of the new things added in 20.2.0 are:

For the Engineering and Construction and Industrial Manufacturing spaces (among others), we've added:
  • Catia 5R21
  • SolidWorks 2012
  • SolidEdge ST3 and ST4
  • Creo Parametric 1.0
  • Creo Element/Direct Modeling 17.10 to 18.00
  • Creo Element/Direct Drafting 17.10 to 18.00
  • PLM XML

For Electronics and High Tech industries, we've added:
  • Cadence Concept HDL 16.6
  • Allegro Layout 16.5
  • Orcad Capture 16.5

And for almost everyone, we've added:
  • MS Word 2010
  • MS Excel 2010
  • MS PowerPoint 2010
  • MS Outlook 2010

Of course on top of the new format support we've included lots of fidelity improvements and other bug fixes for a wide range of formats, and many other improvements as well.

If you haven't already, I'd highly recommend that you download the new 20.2.0 version of AutoVue off of the Oracle software delivery cloud (https://edelivery.oracle.com) and check out all the improvements!

Wednesday Mar 28, 2012

AutoVue 20.0.x End of Oracle Premier Support

As per Oracle’s Lifetime Support policy, AutoVue version 20.0.x reached the end of Premier Support on March 1st 2012, and entered Sustaining Support. Customers are recommended to upgrade to the latest & greatest (AutoVue 20.2.0) at the earliest opportunity, to take advantage not only of a new 5-year Premier Support term, but also all of the fixes, new features, and new format support as compared to version 20.0.x.

For more information on Oracle’s Lifetime Support policy, visit http://www.oracle.com/us/support/lifetime-support/lifetime-support-software-342730.html and click on the link titled “Lifetime Support Policy: Oracle Applications (PDF)”.

Installer Changes for AutoVue 20.2.0 Client/Server Deployment

Those upgrading to AutoVue 20.2.0 Client/Server Deployment will notice a few changes in the installation process as compared to previous releases. The two notable changes are:

  • SSL configuration during the installer: To configure SSL encryption between the AutoVue VueServlet and AutoVue server.
  • User authentication configuration during the installer: To configure Kerberos authentication between the AutoVue client and AutoVue server (for environments where users are not already authenticated to a back-end system).

These configurations are optional although recommended. For more information regarding these options, check out Oracle’s KM Note 1437447.1, as well as the AutoVue 20.2.0 Client/Server Deployment documentation (namely the Installation and Configuration Guide).

Friday Jan 06, 2012

Understanding Oracle’s Bug Status Codes for AutoVue

I’ve seen a few questions in recent months regarding the various status codes that Oracle uses to indicate the current status of bugs logged in the My Oracle Support (MOS) system. The status code of a given bug can be seen by opening the bug report in MOS and looking for the ‘Status’ field (which is at the top-left of the report):



Yes, there are a LOT of bug status codes used at Oracle (more than 50 of them), and different product groups at Oracle may use the codes in slightly different ways.

The good news is that the AutoVue group uses a relatively small subset of these status codes, and for the most part uses them in the same way as other Oracle groups. Our Support team outlines this – including details of our one “special-use” status code (status 16) – in the following KM Note:

Note 790873.1 - Oracle Bug Status Codes for AutoVue Product Family

For those of you tracking the status of any bugs for your AutoVue/VueLink/DPS products, make sure to read through the KM Note so that you’re familiar with the status code flow and can easily tell where a particular bug is in its fix lifecycle.

Wednesday Oct 19, 2011

Oracle Support Brings you the AutoVue Product Information Center

The AutoVue support team is pleased to announce the release of the AutoVue Product Information Center (abbreviated as “PIC”):

https://support.us.oracle.com/oip/faces/secure/km/DocumentDisplay.jspx?id=1340763.1

This new KM Note in the My Oracle Support portal is a one-stop-shop providing valuable information and announcements regarding the different AutoVue and VueLink products and applies to AutoVue administrators, integrators and users. The PIC links to various important technical articles in order to help you deploy, troubleshoot, and proactively manage your AutoVue environment.

Make sure to bookmark the PIC as it will be updated on a regular basis.

Tuesday Aug 02, 2011

Tell Your AutoVue Server Admin – AutoVue 20.1.0 Patch List Now Available

Similar to my post in late-January regarding the AutoVue 20.0.0 patch list that our Support team manages in a KM Note in the My Oracle Support portal, we’ve started a similar patch list for AutoVue 20.1.0, in KM Note 1309560.1:

https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&doctype=ALERT&id=1309560.1

There are only a couple of patches listed there so far (one that provides Unigraphics 7.0/7.5 support, and one that re-introduces PDF snapping capabilities), and the Support team will make sure to keep updating the note if any newer patches become available.
About

The authors of this blog are members of the AutoVue Enterprise Visualization team at Oracle. The views expressed on this blog reflect those of the members and do not necessarily reflect the views of Oracle.

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