Tuesday Aug 21, 2012

Enhanced Templates When Submitting AutoVue Service Requests

The AutoVue Support team is pleased to announce that we’ve implemented a few enhancements to the Service Request (SR) logging process within the My Oracle Support portal:

1. Problem Type: The ‘Problem Type’ dropdown list now includes subcategories in order to refine the suggested knowledge base articles and control the actual questions that get asked. For example if an SR is logged against one of the core AutoVue products, you’ll be presented with 3 top-level categories, each with a number of sub-categories, as shown in the following screenshot:



2. Recommended Documents: Once the Problem Type is specified, you’ll be presented with a list of recommended knowledge base documents, as well as a recommended “best match” document:


Note: If you decide to view one of the recommended documents, you’ll have the option of either returning to the SR submission process, or cancelling the process if the document answered your question:


3. Relevant Questions: Each of the Problem Type templates now includes context-specific questions in order to provide the Support team with as much relevant information as possible in the initial submission.

These enhancements are intended to provide clearer information to both customers and to the Support team, and ultimately to improve the efficiency of the SR process. If you have any suggestions to improve the SR templates further, feel free to post them into the AutoVue Community within the My Oracle Support portal.

Monday Sep 26, 2011

Document Print Service (DPS) Release 20.1.1 is Now Available!

Document Print Service (DPS) 20.1.1 is now available with packet printing and APIs to retrieve document size.

[Read More]

Thursday May 19, 2011

New Podcast - Work Order Print Service for EBS eAM

Oracle AppCasts are online audio interviews (podcasts) that bring you the latest updates about Oracle Applications. Listen to Oracle executives talk with customers, partners, and Oracle product experts, exploring topics that can help AutoVue customers and prospects better understand the value of these products.    

Tune in and hear Marc Hebert, COO of  Estutate, a gold level Oracle partner, and Celine Beck, AutoVue Senior Product Strategy Manager, discuss the integration between Oracle’s AutoVue Document Print Service and EBS Enterprise Asset Management which delivers robust printing within eAM.  Listen in as Celine and Marc describe how this highly-anticipated print and batch print capability can transform an organization's maintenance operations and improve productivity.

Click here to listen to the podcast.

 To listen to other AutoVue podcasts, click here.

About

The authors of this blog are members of the AutoVue Enterprise Visualization team at Oracle. The views expressed on this blog reflect those of the members and do not necessarily reflect the views of Oracle.

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