"Guided Resolution" (Interactive Troubleshooting) Flow available for AutoVue Client/Server Connection Issues
By Graham Mckendry-Oracle on May 05, 2015
Our Oracle Support team has enabled "Guided Resolution" Flows for various products such that when you create a Service Request (SR) for a specific problem type you will see a specific set of questions that guide you through to a targeted solution.
When logging a new SR for the AutoVue Client/Server Deployment Issues -> "Client/Server Connection Issues" Problem Type on any of the following products:
- Oracle AutoVue Office
- Oracle AutoVue 2D Professional
- Oracle AutoVue 3D Professional
- Oracle AutoVue EDA Professional
- Oracle AutoVue Electro-Mechanical Professional
the Guided Resolution will be triggered and you will see screens similar to the screens below:
You respond to the prompts to come to one or more solutions or to a Data Collection.
You can see all of the selections and the solution. You may also change the edit button to change your selection on any level.
Some options lead to Data Collection
You may give feedback on the Guided Resolution using the Give Feedback button
If for some reason you aren't able to locate the right solution there is still the Next button to log an SR as usual, but the good news is that your answers will automatically be recorded in the SR and this information will be used to help us understand your issue further and to help us improve our tool.
We hope you enjoy using these new tools and that you find your solutions faster than ever!