By Graham McKendry on Apr 23, 2014
Not long ago I posted an article related to troubleshooting connection issues with AutoVue Client/Server Deployment. Following on that theme - since the majority of my posts originate from our Customer Support team - I wanted to highlight a different troubleshooting guide that was recently published in the My Oracle Support portal:
This knowledge base document is as the title states - a troubleshooting guide for different types of printing issues that may be encountered on rare occasions with AutoVue (primarily related to the printed output not appearing as the user expects). Printing is impacted by many factors (print drivers, user-defined settings, input document, Java version, etc), and the troubleshooting guide provides a consistent approach for narrowing the scope of the issue and gathering the necessary details and logs to resolve it.