Wednesday Nov 13, 2013

How-To: AutoVue Bug Status Tracking & Email Notifications

I’ve posted a number of different Support process-related and tool-related blog entries over the past few years, and one common question I received back from various customers and partners is “How can I easily track AutoVue bugs & enhancements for status updates?”

The capability to track bug status through the My Oracle Support (MOS) portal has existed in different forms for a while, although hasn’t necessarily been easy to find without going through specific segments of the extensive MOS training. Recently, the instructions were consolidated into the following highly recommended knowledge base article:

KM Note 1298390.1 - How to Monitor a Bug from My Oracle Support

The note covers various capabilities, including:

  • How to add the new ‘Bug Tracker’ widget to your MOS dashboard
  • How to add and manage bugs within the Bug Tracker
and probably most interesting to MOS users...
  • How to enable email notifications for bug status updates

Make sure to pass this KM Note along to your MOS users in case they haven’t already configured this valuable feature.

About

The authors of this blog are members of the AutoVue Enterprise Visualization team at Oracle. The views expressed on this blog reflect those of the members and do not necessarily reflect the views of Oracle.

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