Tuesday Mar 05, 2013

Tracking product-specific knowledge articles in the My Oracle Support portal

There have been a number of changes/improvements to the My Oracle Support (MOS) portal over the past year, and one that I find quite useful is the ability to easily add multiple products to the ‘Knowledge Articles’ widget in your dashboard. This allows you to keep an eye on recently created/updated articles for whichever Oracle products you’re interested in, as well as recent Alerts for those products. Here’s an outline of the steps to configure this in your MOS dashboard:

  1. Click the ‘Customize Page’ link near the top-right.
  2. Locate your ‘Knowledge Articles’ widget (if not already added, click on ‘Add Content’ to add it).
  3. In the ‘Knowledge Articles’ widget, click on the wrench icon at the top-right.
  4. Select any products for which you’d like to maintain a feed of recently created/updated articles. For example if you’d like to monitor articles for all flavors of AutoVue, type ‘autovue’ in the Products dropdown and the auto-complete will present all of the different AutoVue products to choose from.

Another nice feature is that you can have multiple ‘Knowledge Articles’ widgets in your dashboard, allowing you to track different product lines separately if preferred. Here’s a screenshot of my MOS dashboard, where I track AutoVue articles and Primavera articles in two separate widgets:

 For more tips & tricks on searching and browsing the knowledge base, click on the 'Webcasts and Recordings' link in your MOS dashboard, from which you'll find a video recording all about search and browse capabilities.

 

Wednesday Oct 19, 2011

Oracle Support Brings you the AutoVue Product Information Center

The AutoVue support team is pleased to announce the release of the AutoVue Product Information Center (abbreviated as “PIC”):

https://support.us.oracle.com/oip/faces/secure/km/DocumentDisplay.jspx?id=1340763.1

This new KM Note in the My Oracle Support portal is a one-stop-shop providing valuable information and announcements regarding the different AutoVue and VueLink products and applies to AutoVue administrators, integrators and users. The PIC links to various important technical articles in order to help you deploy, troubleshoot, and proactively manage your AutoVue environment.

Make sure to bookmark the PIC as it will be updated on a regular basis.

Tuesday May 11, 2010

Are You In The Know About Knowledge?

[Read More]
About

The authors of this blog are members of the AutoVue Enterprise Visualization team at Oracle. The views expressed on this blog reflect those of the members and do not necessarily reflect the views of Oracle.

Search

Archives
« April 2014
SunMonTueWedThuFriSat
  
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
   
       
Today