Tuesday May 05, 2015

"Guided Resolution" (Interactive Troubleshooting) Flow available for AutoVue Client/Server Connection Issues

Our Oracle Support team has enabled "Guided Resolution" Flows for various products such that when you create a Service Request (SR) for a specific problem type you will see a specific set of questions that guide you through to a targeted solution.

When logging a new SR for the AutoVue Client/Server Deployment Issues -> "Client/Server Connection Issues" Problem Type on any of the following products:

  • Oracle AutoVue Office
  • Oracle AutoVue 2D Professional
  • Oracle AutoVue 3D Professional
  • Oracle AutoVue EDA Professional
  • Oracle AutoVue Electro-Mechanical Professional


the Guided Resolution will be triggered and you will see screens similar to the screens below:



You respond to the prompts to come to one or more solutions or to a Data Collection.



You can see all of the selections and the solution. You may also change the edit button to change your selection on any level.



Some options lead to Data Collection



You may give feedback on the Guided Resolution using the Give Feedback button



If for some reason you aren't able to locate the right solution there is still the Next button to log an SR as usual, but the good news is that your answers will automatically be recorded in the SR and this information will be used to help us understand your issue further and to help us improve our tool.



We hope you enjoy using these new tools and that you find your solutions faster than ever!

Monday Apr 20, 2015

Real-Time Collaboration With AutoVue

I have been working with AutoVue for more than 15 years now and when I first started talking to customers, way back when, about what features they would like to see added to AutoVue many said they would like to be able to share what they see on their screen when using AutoVue with others.

I remember one person I met at a trade show telling me this feature alone would save him the time and expense of a monthly trip to Texas from his New York office to review CAD files with his people there. For him and others like him, who needed to share their data in real time, we came up with AutoVue’s Real-Time Collaboration tool or RTC. This has been a part of AutoVue for a number of years now and, in my opinion, I think it is still under-utilized by our customers, and that is a shame because RTC can help organizations to connect everyone securely via the web, be it employees, partners, suppliers or customers, they can communicate as if they were in the same room, even if they are located on the other side of the world. They can  share ideas, inspect and markup documents, assign action items, and resolve design issues, all in real-time. Because of this, users can streamline communication, drive innovation, and expedite document and design reviews throughout the product or asset lifecycle without ever setting foot in the same room. Exactly what that gentleman from New York was looking for all those years ago.

AUTOVUE REAL-TIME COLLABORATION FEATURES:

• Simultaneous viewing and markup of documents via the web
• Identify contributors feedback with color-coded markups and chat
• Create an audit trail and capture session information
• Investigate areas of a document privately during a session using Unlock View
• Show Tracker Window allows unlocked participants to track the common view in a separate
• Pause sessions and resume them at a later time

Here are 2 users that can be thousands of miles apart but they can see the same information on their
screen and see each other’s comments, in real time, and of course everything is saved for future reference