Thursday Aug 20, 2015

Save the date for the Oracle Modern Supply Chain Experience 2016 (formerly Oracle Value Chain Summit)

The Modern Supply Chain Experience, is the event where you can learn about all things supply chain—strategy, best practices, the latest trends and products including new cloud offerings, your organization’s path to the supply chain cloud, social capabilities, mobile applications, and analytics. At this event, you’ll receive the information and expert advice to help you transform and modernize your supply chain.

The event will be held January 25-27, 2016 in San Jose, CA at the San Jose Convention Center

More details will be coming shortly.  To be the first in-the-know, sign up here to get notified by email when registration opens

Wednesday Aug 05, 2015

INSO Increases Healthcare Support Service Quality and Efficiency at San Giuseppe Hospital with AutoVue 2D Professional

INSO sistemi per le infrastrutture sociali S.p.A. is a leading international general contractor that provides engineering, construction, and related services to the healthcare, manufacturing, and service sectors. The organization delivers complex projects—such as hospitals or industrial and commercial buildings—from planning through construction and maintenance.

Having contributed significantly to the Italian healthcare network for more than 20 years, INSO was contracted to extend and restructure San Giuseppe Hospital in Empoli, a project that encompassed 42,000 square meters of building space and included the addition of 398 new hospital beds, medical equipment and furniture, as well as a sterilization station. In addition, INSO manages all maintenance, cleaning and laundry services, and catering, for San Giuseppe Hospital in Empoli, both with in-group resources as well as in partnership with external providers – such as Blue System Srl.

INSO wanted to ensure high quality hospital support services in the San Giuse Hospital of Empoli to reduce their impact on the hospital’s core business—patient care. With this in mind, they integrated Oracle’s AutoVue 2D Professional with Oracle WebCenter Portal, creating an easy-to-navigate 2D map of the entire hospital, where users can drill down into each ward to determine status of various supplies—such as fresh laundry and sterile gloves—and ensure timely replacements. Through the combined usage of Oracle’s Webcenter Portal and AutoVue, they managed to reduce the number of service requests from San Giuseppe Hospital staff—such as hospital laundry and catering services—by 40% by clarifying questions upfront with Oracle AutoVue 2D Professional ability to capture audit trail of decisions, changes, and approvals for compliance.

Click here to read more about INSO’s success story. 

Thursday Jun 25, 2015

Printing with AutoVue Client/Server Deployment and Java JRE 8u25 and up

As you may already know AutoVue Client/Server Deployment as well as AutoVue for Agile PLM uses Java JRE on the client side in order to bring up the AutoVue client applet which is used to open files. In the latest release of AutoVue we certify Java SE 8 and higher (both 32-bit and 64-bit). We try to be as up to date as possible because we understand the importance of keeping up with all the changes on the functionality and the security side which comes with every new Java JRE release. Now when using Java SE 8u25 and up you may start seeing problems when trying to perform a print using AutoVue. The modify printer button is inactive and can’t be clicked on making it impossible to change the printer selection. This issue is a known compatibility issue between AutoVue and Java printing introduced in newer Java JRE releases. To find a solution to this printing problem please refer to Note 1939630.1 in My Oracle Support.

Tuesday Jun 16, 2015

Save the date For Oracle OpenWorld 2015

This year Oracle OpenWorld will be held October 25–29, 2015 in San Francisco

Choose from more than 2,500 sessions, tailor your schedule to get exactly the information you need. In addition to sessions, check out hundreds of Oracle partners, Oracle technology demos run by the experts who helped build the products, and get hands-on in labs where we can dig into the details.

Check back soon for more details

View sessions
Register now to receive Early Bird prices  (Until August 16)


Tuesday May 26, 2015

Configuring Single Sign-On (SSO) for an Integrated AutoVue Environment

A common topic that our Support team receives from customers is the topic of single sign-on (SSO). Specifically, customers are interested in implementing SSO for their AutoVue environment such that users' authorization to open files from a back-end system (e.g. DMS, PLM, ERP, etc) into AutoVue is automatically handled without the user having to re-authenticate.

While the overall configuration process for SSO may be somewhat complex, the AutoVue-specific aspects are extremely straightforward, and can be summarized as follows:

  1. The user must have their web browser configured to accept cookies.
  2. The AutoVue applet must be configured to forward the correct cookies (the ones required for SSO) to the AutoVue server.

That's it. No additional SSO-specific configuration is required on the AutoVue client or server. The AutoVue server automatically includes the cookies when communicating the integration component (e.g. the VueLink, or AutoVue ISDK-based integration), and it's up to the network administrator to ensure that all components between the AutoVue server and the integration component are configured correctly to enable SSO.

For more info regarding SSO configuration and troubleshooting for AutoVue – including a particular limitation of AutoVue's SSO capabilities with regards to the 'HttpOnly' flag – please refer to KM Note 1990144.1 in the My Oracle Support portal.

Tuesday May 05, 2015

"Guided Resolution" (Interactive Troubleshooting) Flow available for AutoVue Client/Server Connection Issues

Our Oracle Support team has enabled "Guided Resolution" Flows for various products such that when you create a Service Request (SR) for a specific problem type you will see a specific set of questions that guide you through to a targeted solution.

When logging a new SR for the AutoVue Client/Server Deployment Issues -> "Client/Server Connection Issues" Problem Type on any of the following products:

  • Oracle AutoVue Office
  • Oracle AutoVue 2D Professional
  • Oracle AutoVue 3D Professional
  • Oracle AutoVue EDA Professional
  • Oracle AutoVue Electro-Mechanical Professional


the Guided Resolution will be triggered and you will see screens similar to the screens below:



You respond to the prompts to come to one or more solutions or to a Data Collection.



You can see all of the selections and the solution. You may also change the edit button to change your selection on any level.



Some options lead to Data Collection



You may give feedback on the Guided Resolution using the Give Feedback button



If for some reason you aren't able to locate the right solution there is still the Next button to log an SR as usual, but the good news is that your answers will automatically be recorded in the SR and this information will be used to help us understand your issue further and to help us improve our tool.



We hope you enjoy using these new tools and that you find your solutions faster than ever!

Monday Apr 20, 2015

Real-Time Collaboration With AutoVue

I have been working with AutoVue for more than 15 years now and when I first started talking to customers, way back when, about what features they would like to see added to AutoVue many said they would like to be able to share what they see on their screen when using AutoVue with others.

I remember one person I met at a trade show telling me this feature alone would save him the time and expense of a monthly trip to Texas from his New York office to review CAD files with his people there. For him and others like him, who needed to share their data in real time, we came up with AutoVue’s Real-Time Collaboration tool or RTC. This has been a part of AutoVue for a number of years now and, in my opinion, I think it is still under-utilized by our customers, and that is a shame because RTC can help organizations to connect everyone securely via the web, be it employees, partners, suppliers or customers, they can communicate as if they were in the same room, even if they are located on the other side of the world. They can  share ideas, inspect and markup documents, assign action items, and resolve design issues, all in real-time. Because of this, users can streamline communication, drive innovation, and expedite document and design reviews throughout the product or asset lifecycle without ever setting foot in the same room. Exactly what that gentleman from New York was looking for all those years ago.

AUTOVUE REAL-TIME COLLABORATION FEATURES:

• Simultaneous viewing and markup of documents via the web
• Identify contributors feedback with color-coded markups and chat
• Create an audit trail and capture session information
• Investigate areas of a document privately during a session using Unlock View
• Show Tracker Window allows unlocked participants to track the common view in a separate
• Pause sessions and resume them at a later time

Here are 2 users that can be thousands of miles apart but they can see the same information on their
screen and see each other’s comments, in real time, and of course everything is saved for future reference