Visual CRM – Webcast Replay Now Available!
By Celine Beck-Oracle on Aug 22, 2008
Hi to all. This is my first entry in the Enterprise Visualization blog (actually – this is my first blog entry, period), and I must admit this is quite an exciting experience. In this blog, I will keep you informed of our activities and developments surrounding our Visual Apps initiatives, and more particularly Visual CRM and Visual ALM.
For those who are not yet familiar with the concept, Visual Apps adds the visualization and collaboration capabilities of AutoVue to Oracle’s best-in-class applications. Applied to CRM, this means that call center agents for instance can easily access the 3D models of faulty equipment, identify problem areas with digital annotations, and pass down all this in-context information to field service agents for faster resolution.
Visual CRM, which was presented during a one-hour Webcast on August 13, has been enthusiastically welcomed by customers. The recording of the Webcast entitled “Enhance Aftermarket Revenue and Customer Experience with Visual CRM” is available here.
Stay tuned for further information!