By Warren Baird on Jul 30, 2008
We're getting quite excited about the potential for combining AutoVue's enterprise visualization capabilities with CRM software - an effort we're calling Visual CRM. The idea is to empower people working in areas like customer support and field services, by providing them with 3d collaboration tools.
Imagine being on a customer support call with a customer who has noticed a problem with a particular part of a front-end loader - if you could start a 3d real-time collaboration session with the customer, and let them directly annotate where the problem is, and then once the service request (SR) is created, save the 3D annotation with the SR, so that the service person can see exactly where the problem was observed.
We think it's going to be a pretty powerful tool. We're planning a public webinar on this topic titled "Enhance Aftermarket Revenue and Customer Experience with Visual CRM" on August 13th at 12pm Eastern. You can find more details by going to http://launch.oracle.com/ and logging in with the PIN yes2visualcrm - the annoucement for the webinar is on the "Events" tab, and you can sign up there.