Updates From The AutoVue Support Team - Delivered Straight to Your (Email) Door!
By Graham McKendry on Oct 26, 2010
The My Oracle Support (MOS) portal is admittedly a massive pool of information, and if you're one of the portal users at your company, it's crucial that you go through the training and other resources listed in the "Getting Started" section of the portal's dashboard. A couple of my previous blog posts have provided useful tips for understanding the Support processes and for finding AutoVue- and VueLink-related information in the portal.
But being an ace within the MOS portal isn't always enough. Beyond the portal, one of your best avenues for keeping up-to-date with the latest Support alerts and news for the AutoVue Enterprise Visualization product family is our newsletter. The AutoVue Support newsletter is published around every 2 months as a KM Note as well as through a mailing list, and includes such topics as:
- Product release announcements
- Important KM Notes and new alerts
- Explanations of how to solve specific product issues or configure specific features
- Announcements of upcoming events
- Customer success stories
- and more
The latest edition of the AutoVue Support newsletter is always posted in KM Note 219.1:
and the AutoVue Support newsletter archive is always stored in KM Note 220.1:
Currently we're making some changes to our newsletter format, so the next edition might be slightly delayed from our regular schedule. Nevertheless you can rest assured we'll be continuing to deliver news from our Support team to customers and partners, as it packages some of the most useful information and gets it directly to you so that you don't have to search for it through the portal.
If you haven't yet subscribed, and if you have an account with the MOS portal, make sure to visit the above KM links (login required) to access the subscription instructions. Or - if you prefer not to receive the newsletter by email every couple months, make sure to bookmark the links and visit them once in a while to see the latest Support news.