3D Display Issue When Using Latest Java Runtime Versions - Patch now available...
By Graham McKendry on Dec 06, 2010
Typically I focus my blog posts on Support process topics, and reserve most of the technical topics for the Support newsletter. This topic, however, warrants a quick mention in the blog since I know it's been affecting many users recently.
For customers using the Client/Server Deployment of AutoVue, users that had upgraded their client Java Runtime Environment (JRE) to version 1.6.0_19 or later suddenly noticed that their 3D files were opening blank in AutoVue. This issue was due to a change in JRE version 1.6.0_19, and the AutoVue team now offers a patch to address the issue in AutoVue version 20.0.0.
The patch number is 10268316, is available through the My Oracle Support portal, and is described further in KM Note 1104821.1. We'll mention it again in our next Support newsletter, and the AutoVue team will target to roll the same fix into the next available release of the product.