Monday Aug 27, 2012

Oracle OpenWorld 2012 is Around the Corner - Discover AutoVue Activities

Planning to attend Oracle OpenWorld 2012?  If so, be sure to check out the various AutoVue Enterprise Visualization activities that you can take advantage of while in San Francisco.

AutoVue Sessions:

CON8381 - Streamline PLM Design-to-Manufacturing Processes with AutoVue Visualization   Click here for full session description.

Date: Monday, October 1, 2012

Time: 10:45 a.m. – 11:45 a.m.

Location: Intercontinental Hotel - Telegraph Hill

Customer Speaker: Siew Yeow Loye, Global Foundries

 

CON8385 - Optimize Asset Performance and Reliability with AutoVue Visualization   Click here for full session description.

Date:Thursday, October 4, 2012

Time: 2:15 p.m. – 3:15 p.m.

Location: Palace Hotel – Gold Ballroom

AutoVue Demo Pods:

Demo

 

Demo ID: 3122   AutoVue: PLM & Enterprise Visualization

Moscone West;

Workstation: W-082

Demo ID: 3001  Oracle E-Business Suite Enterprise Asset Management and AutoVue Visualization Solutions

Palace Hotel

Level 2 HPU-008

 

Customers are also invited to attend the Oracle OpenWorld 2012 Supply Chain Management Customer Reception on Tuesday, October 2, 2012.

This year's event is being held at ROE Lounge, located just 2 blocks from Moscone Center, and offers a casual and upbeat atmosphere so you can mix and mingle with friends and colleagues. This event sold out last year and space is again limited so Register Today.

Date: Tuesday, October 2, 2012

Time: 6:00 p.m. – 8:00 p.m.

Location: ROE Lounge, 651 Howard Street, San Francisco

 

For additional information regarding AutoVue sessions, demos, and activities be sure to review the AutoVue FocusOn Document.  

Join us at Oracle OpenWorld, September 30–October 4, 2012 and discover new products, solutions, and practices to make you even more successful in your job and in your industry.

Tuesday Aug 21, 2012

Enhanced Templates When Submitting AutoVue Service Requests

The AutoVue Support team is pleased to announce that we’ve implemented a few enhancements to the Service Request (SR) logging process within the My Oracle Support portal:

1. Problem Type: The ‘Problem Type’ dropdown list now includes subcategories in order to refine the suggested knowledge base articles and control the actual questions that get asked. For example if an SR is logged against one of the core AutoVue products, you’ll be presented with 3 top-level categories, each with a number of sub-categories, as shown in the following screenshot:



2. Recommended Documents: Once the Problem Type is specified, you’ll be presented with a list of recommended knowledge base documents, as well as a recommended “best match” document:


Note: If you decide to view one of the recommended documents, you’ll have the option of either returning to the SR submission process, or cancelling the process if the document answered your question:


3. Relevant Questions: Each of the Problem Type templates now includes context-specific questions in order to provide the Support team with as much relevant information as possible in the initial submission.

These enhancements are intended to provide clearer information to both customers and to the Support team, and ultimately to improve the efficiency of the SR process. If you have any suggestions to improve the SR templates further, feel free to post them into the AutoVue Community within the My Oracle Support portal.

Monday Aug 20, 2012

ARC Advisory Research Note: Oracle's AutoVue 20.2 Enables Enterprise Visualization

Dick Slansky, Senior Analyst, PLM Research Director at ARC Advisory, recently published a research note which describes how customers are recognizing the importance of complete, end-to-end enterprise visualization.  The note goes on to discuss the capabilities of Oracle's AutoVue 20.2 release and how it meets the requirements of enterprise customers.

Dick concludes:

“Clearly, Oracle’s AutoVue visualization platform is continuing its long established visualization and interoperability capabilities and solutions while providing new and enhanced levels of augmented visualization solutions across multiple industries.”

Click here to read the reseach note.

About

The authors of this blog are members of the AutoVue Enterprise Visualization team at Oracle. The views expressed on this blog reflect those of the members and do not necessarily reflect the views of Oracle.

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