By azizmahdad-Oracle on Jul 28, 2015
It is important to be able to efficiently diagnose file display issues to determine the root cause. Is the issue related to the user's AutoVue configuration, to the files themselves, or is it potentially a limitation within AutoVue?
Common examples of file display issues include, Blank display (either fully blank or partially missing), incorrect display (position, rotation, colors, views, hatching, sizing, etc.), "Unsupported File Format" error message, incorrect display of text/fonts and incorrect display of LineStyles.
There are several key steps that you can take to quickly diagnose file display issues, for example verifying that the file format that you are trying to view is supported by AutoVue and ensuring that your file format is supported by the version of AutoVue that is being used. These quick troubleshooting tips and others are explained in details in following knowledge article Note 789417.1 in My Oracle Support.