As noted in Oracle’s Lifetime Support Policy
(click on the link for “Software Brochures”, then the link for Applications), AutoVue version 19.3.x reached the end of Oracle Premier Support on July 31st 2011
, and entered Oracle Sustaining Support.
This means is that there won’t be any new patches/hotfixes for the 19.3.x versions of AutoVue (19.3.0 / 19.3.1 / 19.3.2 / 19.3.3 / 19.3.4). In addition, since the Oracle Support team is no longer guaranteed to maintain all of the 19.3.x environments in-house, your primary sources of technical support assistance for the 19.3.x versions are the documentation
, Oracle’s knowledge base in the My Oracle Support portal
, and the various collaboration platforms such as the My Oracle Support AutoVue Community
Customers and partners are strongly encouraged to upgrade deployments & integrations to the latest version of AutoVue (currently 20.1.0), not only to take advantage of continued Premier Support (AutoVue 20.1.0 is under Premier Support from March 2011 to March 2016), but also
to take advantage of the huge number of new features, supported formats, and fixes
If you’re planning an upgrade from AutoVue 19.3.x to AutoVue 20.1.0 and have any questions not already answered through the docs / knowledge base / forums / etc, feel free to ask through the MOS Community or in response to this post.
Similarly, if you’re planning to update 19.3.x-compatible integration to make it compatible with AutoVue 20.1.0, and have any integration-related questions, feel free to post them into the AutoVue integrations forum